Smiling Moose — Restaurant in Fargo

After placing an online order, I walked into the store and had to wait for an additional 15 - 20 minutes to get my 2 sandwiches. The 3 girls working tonight (Feb 10th, 2018) really need to be retrained in customer service and time management. Nobody greeted me when I walked in and the service was slow. The girls talked behind the counter like no customers were around. I heard cursing and foul langerage (not that I care, but there could have been children present). My food was left sitting in a bag on the counter for over 5 minutes- nobody grabbed it, I had to point to it before anyone even noticed that it was ready. Nobody apologized for the wait. When I got home, I discovered that they had overcharged me for extra protein AND put cheese on my sandwich, after I ordered it without. I have a dairy allergy, so I was completely disappointed. It was a horrible encounter. I have been a faithful customer for years, but I won’t be coming back. Take your business elsewhere, the staff here clearly doesn’t care about customers or...

I thought this place was AMAZING. We had soup, salad, 4 sandwiches. The bread was amazing, the food tastes like fresh ingredients (lettuce, meat) and lots of flavor. They got our food to us within 10-15 minutes. This is my first time here and I will return here again maybe even the next two days since I am here all weekend...

Now as to some of the previous comments..... you had to wait 15-20 min.... come on that's nothing. Do you want quality or quantity? I agree 45 min is a little extreme, but for me the food taste is worth the wait.... recommendations for the company.... if your running behind let the customer know. Online.... make sure ya have a pick up time.... if you placed your order and its 5-6pm.... I'm betting this place is packed so I'd expect to wait.... I know the employees didn't just come to work today just for me and I am, and always will be, a quality over quantity person and I...

I went there on Tuesday July 24th at around 8:30 AM to get some food because I didn't really want anything breakfasty. Anyway I get a wrap combo meal and I go to get a drink and some napkins and there's this huge meeting going on. I could barely get to my drink or a napkin because there were people seated almost right up against your drink station. I said excuse me and these people wouldn't even move. I understand that these people there paid good money to rent out your space that morning but I would think you would close your business while it was going on so as (A) not to inconvenience them and (B)not to inconvenience random people coming in to get food. I really always kinda get a whatever vibe from the staff there. like I'm a bother to them. The food is pretty awesome though but you guys could really work on your...