Starbucks — Restaurant in Fargo

Title: Starbucks: A Grande Disappointment

Rating: ⭐️

There was a time when the mermaid logo of Starbucks promised a comforting haven, a refuge filled with the rich aroma of coffee, and the knowledge that a barista awaited to craft your favorite beverage with care. Those days, regrettably, seem to be a bygone era, as my recent encounters with Starbucks have been nothing short of a venti-sized disappointment.

Today occasions, I found myself driving before a locked Starbucks window during what were supposed to be their operating hours. My anticipation of a warm morning brew was abruptly replaced with the biting chill of disappointment. The schedule posted on the door and the information available online were clearly in stark contrast to the reality, leaving me not just caffeine-deprived but utterly frustrated.

While I was waiting outside I managed to catch a staff members inside the store well within the hours of operation. The blatant disregard for customers and the lack of basic communication was a jolt stronger than any espresso shot.

It was a poor reflection of the customer service that Starbucks once took pride

The Starbucks of today is a far cry from the haven it once was. The disregard for reliable opening hours, the lack of clear communication, and the steep decline in customer service are not what one would expect from a brand of this stature. It's a bitter realization that the place I once associated with warmth, reliability, and excellent service has left me out in the cold.

Starbucks, it's high time you reassess not just your store timings, but your commitment to your patrons. Until then, I'm afraid my coffee cravings will have to be...

Wow. I don’t think I have ever had a rude experience that was so blatant as I have had at this location. I had 2 drinks in my order as I was also ordering for somebody else. I ordered those 2 drinks at the window us both needing some tasty caffeine after being up with the baby all night. As the drive thru person was asking if the screen looked good, I attempted to say, “no” and they completely I cut me off and screeched out, “that’ll be $12.58”! I just sat there in disbelief and said “uh no I wasn’t done my 2nd drink order is incorrect”. The screen was reading a different drink than what I had just ordered. The individual came back on over the line and inquired as to what I needed. I attempted to maker the correction multiple times, I wasn’t sure if they could hear me well over the headset, after some back and forth corrections they got what I had ordered down and on with the line. When I got to the window the same individual asked me how I was as they were scanning my phone. I stated, “good and yourself?” They smirked and walked away without a reply. The whole situation felt foul. You could just feel the attitude oozing. I get it. Every place in America is short staffed right now and they could have been having a been having a bad morning, but my goodness, I am the most patient consumer because I know first hand what working short staffed is like. There was nothing I could have done to agitate somebody to this degree considering all they did was simply take my order and than cut me off from a question they asked. Do better. You’re not the only one having a bad day but you were certainly the only one...

I came through the drive thru about 2 weeks ago with what I thought was a mobile order. I got to the window said my name and they went to grab my drink. In the meantime I had gotten upset and started to cry about something going on in my life. The sweetest barista came to the window and handed me a drink that actually wasn’t mine but another “Kayla’s” she couldn’t find my drink and she felt awful about the mixup and I felt awful because I didn’t want her thinking I was crying over the coffee (which I wasn’t!) . She said some extremely comforting words to me while I cried and tried to tell her my order she made me feel like no matter what was going on in my life that I was loved and valued. They couldn’t find my order but made me my favorite coffee and wrote “you are so loved” on my drink. If everyone even cared just a fraction of this person. Our world would be a much better place. This person went above and beyond and I’ll...