I’ve been coming to Wurst for a long time and have always loved and had a great experience there, but lately the service has been slipping and last night was particularly egregious so I’d like to share the feedback with the hope that it makes its way into actionable improvements.

For starters, we didn’t have enough forks for everyone in our party, and even with informing our server, we never got more forks. There weren’t any at the surrounding tables either, so some couples shared forks. Secondly, everyone noticed that the food was cold when it arrived. The portion sizes have also noticeably decreased despite the fact that prices have increased in recent years. Most egregiously, one member of our party didn’t get his food until almost a half hour after everyone else had finished eating, so probably 45 minutes after everyone else’s arrived. They did comp his meal so that was appreciated. Someone else in our group got his food about 15 minutes before everyone else, so he awkwardly ate by himself while everyone else waited for their meals. They later delivered that same person a second meal because they’d given him the wrong meal the first time. They also delivered us a soup that no one in our group ordered, so we got 2 extra dishes that no one ordered or paid for. Not a problem for us at all, but very telling that there were clearly problems happening in the kitchen. The runner delivering our food had a sour attitude and our server never came to refill waters the whole time we were there and she was hard to reach. All this despite the fact that it was not busy at all while we were there.

I genuinely love Wurst and want to see it thrive, so it was really disappointing to experience this chaos. Some people in the party said they’d never be back. I’d love to see the service reined back in. Please feel free to reach out for additional details, I’d genuinely love for this review to be considered constructive and lead to something better!