Taco Bell — Restaurant in Farmington Hills

Showed up well before their listed closing time of 12am on Sunday 4/21 (I believe shortly after 10pm, definitely well before 11pm) and pulled up to the intercom to pick up 2 DoorDash orders. Not sure why they were closing over an hour early when they had orders (I was assigned a 3rd order shortly after this incident as well) and still had other people driving up as well to place orders.. at least 3 other cars while I was in the lot. But the main issue besides them closing early and not reporting it to DoorDash, making me lose out on deliveries and money... all that would have been fine... but the woman was absolutely horrific on the intercom when I arrived and treated me horribly. I pull up to the intercom and she automatically said "we're closed" and was clearly annoyed before I even said a word. Showing up to a closed restaurant is not uncommon when picking up DoorDash orders, as I often get them when the store has already closed and are not taking anymore orders. So I tried to say "I'm not here to order, just pick up for DoorDash" to which she just kept interrupting me and saying over and over VERY RUDELY "we're closed.. closed.. closed.. CLOSED... CLOSED... I SAID WE CLOSED!!!!", essentially screaming at me and wouldn't let me speak. I was trying to say "excuse me", just to ask what time they close for future reference, as I Dash in the area often and these situations cost me lost time and money. But she wouldn't even let me ask a question, and kept yelling at me through the interco, over me again and again and again like a 2 year old child. Actually, my 2 year old son has more patience, kindness and respect than she showed and he is actually 2, doesn't just act like a toddler!! Probably one of the worst customer service providers I've ever dealt with in my 37 years. Guessing it was the manager possibly, as she just did not care at all about how rudely she was treating me, like there would be no repercussions. Either that or she hates her job and is hoping to get fired to collect unemployment or something. Maybe she was tired after a long shift? Regardless, she was so horrible and kept going on and on so long, I was actually able to get out my camera and record her yelling and horrid demeanor. Would love to share with a manager if you would like to see it. Should post here so others can hear how horrible this woman treats customers just trying to ask a question, but what's the point. Had I got her face on film and posted to social media, she probably go viral and be the perfect example of how NOT to treat customers. But unfortunately I just got her screaming on the intercom. Again, my 2 year son old behaves better AND knows how to treat people better than this woman treated me, just a stranger trying to do her job as well. Would not recommend keeping her on staff, regardless how hard good staff is to come by right now. Will be calling tomorrow to see if i can speak with a manager, hopefully not her. If it is her, I will be trying to contact the owner and/or corporate if I get no response here. I rarely give bad reviews, but this woman's behavior and attitude was immature and disrespectful. Enough so that something had to be said!!! GET RID OF HER ASAP, OR YOU'LL LIKELY LOSE MORE CUSTOMERS THAN SHE HAS ALREADY COST YOU!! Such a shame she has to treat others like garbage cause she wants to close hours early and not finish her shift. If you're open until midnight (or later according to the Tacobell franchise and slogan), you should be prepared to work until at least midnight. Hope to get a response from someone in charge so I can send this video. Or perhaps I should just post it on Tacobells Twitter or Facebook and make sure that the location is there for all to see 🤷‍♀️

Sincerely, A female Dasher (posting on my husband's account) just trying to do my job like everyone else... minus the bad attitude!! And mean lady who screamed at me, you should try it sometime!! Life is much more pleasant when you're kind 😁 You'd be so embarrassed at yourself if you listened to this video. but maybe you'll get to...

Ordered from drive through at close to 1am today. Ordered 2 regular chalupa supremes, 1 Gordita supreme and a bean burrito with side of sour cream, iced tea & a sprite. The girl working the window had a sour look on her face, like she was having a bad day. She stated the total took my card to charge it. I felt bad & attempted to engage her to possibly cheer her up. She absolutely was not having it. She added attitude to any response she bothered to make. Which was extremely limited, not even an effort to respond in kind or answer my questions regarding my food with an actual word just uhhuh. I tried again as she handed me my drinks to empathize with her & I said you all are close to being finished for the night & you look like you’re ready for this day to end so you can rest. She handed me my bag of food & maintained her attitude & limited vocabulary responses. I left feeling very confused, kind of like I did something wrong & was really bothered by it. As I drove to take my significant other his dinner at work 18 minutes away I couldn’t stop thinking about this girl & her attitude. I left home in a great mood excited to see my man & bring him a meal. I was pleasant, smiling & engaging as if it was my job to provide her with a friendly attitude, pleasant smile & make her pleased. I suddenly frustrated and honestly a bit annoyed by her entire attitude, including scowl, snippy responses if any & her extremely dismissive attitude. I was now in a negative mood, this absolute stranger affected me so much & absolutely it shouldn’t have, but now I was thinking I wander if I even got the right food because her customer service was horrendous, she was miserable, not focused & genuinely didn’t care. I am 50 and have worked my entire life in customer service of one sort or another. I bartended, waitresses, cashier, pizza delivery, nursing, home care, hospice & worked with drug addicted & high risk pregnancies. Every one of these jobs required me to work with people, the public & very often in dire situations. I cannot remember one time that I ever would allow my negative personal life or feelings to be expressed at the expense of being professional in every aspect of any job I had. Unfortunately, there seems to be an ongoing movement of employees, in customer service roles and many other employment roles that feel entirely entitled to impart their misery, frustration and at times anger onto customers, employers, coworkers, teachers, parents & so on & so on. They believe they are the matter more, deserve more, their problems are everyones, jobs or education are disposable, no work ethic, absolutely no drive to work hard at something. I have worked sick, sad, hurt, miserable, overwhelmed & tired many times from 15 years old to now at 50 & absolutely made sure to put my customers, coworkers, their families, friends & any others I came in contact with first & made sure I didn’t ruin others days or feed them negativity & focusing on others made my problems seem less daunting when I was done working & focused on them. These people need to learn that they are not the center of everything & it’s not their world & we are just passing through, but it’s our world & while it’s ok t verbalize a negative feeling in a professional way it’s not okay to display such terrible attitudes in a workplace. They should want to be a positive representation for their workplace & others around them. This is absolutely destroying our world & it’s almost as though employers have no alternative & we are all suffering with the negative repercussions & it’s creating toxicity and making the world an unkind, unfriendly and hurtful world we live in. I hope she can find her inner strength to do better for herself and others. My order was absolutely wrong as I feared & the only things that were right was drinks & side of sour cream. Not one other thing was correct so i arrived with food my man didn’t want & no burrito. Just 4 tacos made with chicken. This was absolutely unsettling & really created negativity in me the rest...

Meat given to a VEGAN!

I recently had a deeply disappointing experience at Taco Bell that left my friend and me extremely upset. My friend follows strict religious dietary restrictions and cannot eat beef. When we placed our order, we were very clear about requesting a non-beef item. However, despite our clear instructions, he was mistakenly served a beef taco. It wasn’t until he had taken a bite that he realized the mistake, and upon doing so, he was devastated. Violating his religious principles, even unintentionally, was incredibly distressing for him, and he had an emotional meltdown right there in the restaurant.

What made the situation even worse was the lack of empathy and accountability from the staff. When we brought the issue to their attention, the response was dismissive and lacked genuine concern. While they did replace the item, there was no meaningful apology or acknowledgment of the seriousness of the mistake. This was not simply an incorrect order—it was a violation of my friend’s deeply held beliefs, which caused him significant emotional harm.

I strongly urge Taco Bell to prioritize better staff training and implement stricter quality control measures. Religious dietary restrictions are not just preferences—they are essential to many people’s identities and way of life. Mistakes like this are not only disrespectful but also deeply damaging. I hope Taco Bell takes this feedback seriously and ensures that no one else has to endure such an...