I've been coming to this location for years, but the service has dropped in quality drastically in the last few months. I get home, wrong order. I eat in, they bring three different orders to my table before they bring the right one.
Tonight was the final straw. I ordered in the drive thru, specified more than once I wanted 6 chicken and 6 Carnitas tacos, they kept repeating it back wrong so I kept correcting it. I get to the window, wrong order. I pay, they have me pull forward to wait. It's 96 degrees out, and I have a terrible a/c but I pull forward and wait since she already had me pay.
10 minutes go by, nothing. All the cars that were behind me have already got food and left.
I go inside, one group in front of me, they haven't even ordered yet. I stand there for five minutes waiting, and give up and decide to try the drive thru again, I tell them that they had me pull up 15 minutes before and I am still waiting on my food and they told me to pull forward. I had to wait behind all the cars in the drive thru, I get to the window, and they ask what I had ordered so they could make it...
Why didn't you ask me before that? I had already been waiting forever, had already paid, but it was hot, I told them to forget it and drove off because I knew if I just asked for a refund it would've taken another 5-10 minutes.
I've been a loyal customer for years, sometimes going several times a week, but after the last several times I don't expect I'll be coming back. The food is good, when you manage...
Ā Ā Ā Read moreSave yourself the stress and a stomach ache. I called in an order and asked for the total, when I arrived to pick it up the drive thru lady took my card and said she forgot to ring up 5 tacos and had only quoted me for one over the phone. I thought "ok, human error no problem" she ran the card twice to make up for the rest. when I took the food back home all the food was not there. I called back to let her know this and said I would be coming by to pick up the difference. When I arrive she did not reimburse, instead she made up an excuse about she wasn't able to give money back for the difference. I don't care much for the money as it wasn't over $5 but the ladies attitude and the stomach ache the food gave me is what made me want to advice you not to even consider this place to get your dog...
Ā Ā Ā Read moreWalked in after seeing the King Grande Burrito on the outside being advertised. When i walked up to order I could not find the grande burrito on the menu. So I asked the employee if they had said "King Grande Burrito" to which he points at a salad on the Menu and says that that is the "king grande burrito" ...... after asking a few more times because obviously a Salad is no where close to a King Grande Burrito. I had to throw my hands up and give up on eating there....
I can't make this up. Go in and try to order a King Grande Burrito. They will point you to a...
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