Dunkin' — Restaurant in Fayetteville

Good morning I just left Dunkin doughnuts PC 358654 today is May 16, 2021 and I just left drive-through at 6:40 AM my order number is 897600. I was asking for support because this morning I ordered a Turkey sausage egg croissant and I was told in the drive-through that there were no croissants available in the entire restaurant. When I got to the window the warmed glazed donuts, that I ordered, were cold! I was told by cashier Lynndora M. and later by the store manager, that this company never warms donuts in any amounts!!! After receiving my pair of glaze donuts which were not as I order being cold, another employee address me from the background and say you’re going to eat those frozen donuts. I was so overwhelmed with frustration I just sat in drive-through confused at what I did to deserve these remarks from these employees of Dunkin’ Donuts. I thought to myself if Fayetteville, NC runs on Dunkin Donuts this can not be the location. I later demand a refund and spoke with the manager about warming donuts and the possibility of doughnuts being actually be warmed. The store manager informed me that donuts were never warm at this location, which is on Bragg Boulevard, and informed me that another location on Raeford Road was the only store that may warm donuts. I told her I have been to this location several times in the past and had donuts warmed with satisfaction at an extra charge of $.50. This manager seem to be oblivious to what I was requesting. I feel that these type of individuals should not have been a consequence to my appetite this morning. The manager stated she would not work on warming donuts for me at the present time, however, if I visited the store in the future, I could have donuts warmed...

Poor Customer Service Experience at Bragg Blvd, Fayetteville, NC Drive-Thru

Dear Dunkin’ Customer Service,

This morning, I visited your Bragg Blvd location in Fayetteville, NC, and ordered the $6 meal. I asked if my iced coffee could be made like the Caramel Craze — not the actual drink, just prepared similarly. The employee at the drive-thru didn’t seem to listen and told me I couldn’t get the Caramel Craze with the deal. I tried to clarify my request, but another employee named Kristy came on the speaker and, in a rude tone, asked if I wanted it similar to the Caramel Craze. When I confirmed, she said, “Is there a problem?”

I told her there wasn’t a problem, but as a paying customer, I felt she shouldn’t have spoken to me in that tone. She then ended the conversation abruptly with, “Have a good day, goodbye.” At that point, I decided to leave and go to Starbucks instead.

After arriving at work, I called the location to ask for the name of the employee who had spoken to me in that manner. The person who answered confirmed that her name was Kristy, and she continued arguing with me over the phone. I found this behavior unbelievable and completely unprofessional.

As a manager myself, I would never speak to clients or patients this way. It was disappointing to experience such poor customer service, especially from a brand I’ve always enjoyed. Dunkin’ deserves better representation from its employees, and I hope this feedback helps improve customer service at this location.

Thank you for your attention to this...

I used to cook donuts for Krispy Kreme I was considered a production specialist upper management said I was the best they ever seen but I never really liked Krispy Kreme donuts even though I ate them I'm a Dunkin' donuts guy I see the change they made in making their donuts but when I buy their product in the evening the donuts are always old and glaze is running that's because the storage boxes it's not keeping them fresh you know throughout the day may I suggest to you a smaller frying system in store off in a corner just like Krispy Kreme where someone can keep donuts fresh and at a particular time of the day you should have a hot light coming on where you're running donuts hot and if you happen to have too many donuts over at the end of the day try giving them to the homeless as a tax write-off instead of throwing them all in the dumpster for donuts by the millions like we did at Krispy Kreme you're not going to last too much longer going up against Krispy Kreme the way you do business you're not changing with the time fast enough then that you change the way you cook your donuts you got to change the way you serve your donuts your donuts should not be tasting kind of stale in the evening take that free knowledge I'm giving you and change your...