Fresh Rolls (RoboTea) — Restaurant in Fayetteville

Fresh Rolls - Disappointing Experience

I had a really frustrating experience at Fresh Rolls. I ordered the “Go Bananas” ice cream rolls, and nowhere on the menu did it mention that it would be covered in chocolate—inside and out. I’m allergic to chocolate, so this was a serious issue.

After waiting 15 minutes for my order, I received an ice cream that I couldn’t even eat. When I pointed this out, all I got was a simple “sorry” with no offer for a refund or a remake. It wasn’t until I asked for a refund that they finally agreed, and even then, it took an additional 5 minutes just to get the manager to process it.

Between the long wait, the lack of clear menu descriptions, and the poor customer service, this was an extremely disappointing visit. I won’t be coming back. If you have food allergies or dietary restrictions, I’d recommend being extra...

The ice cream and Boba Tea are really delicious. However, the customer service I received was horrible to say the least. I will not do business here any more because of the way I was treated. I was waited on by a young caucasian girl that was extremely rude. She was also laughing and talking while she was supposed to be making my drink. They made both of my ice cream’s first, so it was sitting there melting while I waited for my tea. When I asked a question about my drink, she instantly got an attitude. I finally received my tea from the other girl. Customer service comes first for me and I didn’t...

I went there and asked for a smoothie and instead the texture was more of a slushy. They didn’t have 2 different drinks that I wanted. I paid for extra boba and didn’t get any. The ice cream made my mouth feel like it was covered in pure wax and they didn’t inform me they were out of mini mochi or other ingredients and didn’t try to compensate for it either. I have been here more than a handful of times and they have not been the best any time I go no matter the workers so it must be the business. The workers also do not greet you when you walk through the door nor act as nice as the...