Pickleman's Gourmet Cafe - Fayetteville, AR — Restaurant in Fayetteville

EDIT: changed from 3 star to 5 star because Jed, the manager took complete care of me and graciously fed my 2 roommates and I for free and personally made sure that everything was perfect, and let me tell you, it was! He gave me 3 pizzas cooked perfectly, a buuunch of pickles and 2- 8oz soups to share. He went above and beyond to make sure i was happy, he even gave me his personal number! It was one of the best pizzas ive had. He had his most trusted delivery person bring the food and it came in a timely manner and assured my food was brought perfectly so of course i slid him a smooth 20. I will definitely be back and Jed deserves a raise!! He made a potentially tense conversation totally easy, he made me feel heard and he handled it with grace. Thank you JED! :::new pizza pics added:::

I have been here a hundred times. And usually it’s pretty great/decent, i like the veggie sandwich, stocked up, and the cheddar broccoli soup 🤤Plus they deliver late! Buuuut, and this is not the first time, our pizza was super cold, scrunched almost in half, cheese displaced, the sauce ramekins had made dents in the solidified cheese in the middle of the pie and ranch was Allll over the sides. it was horrendous. They offered us credit which was nice but never once said sorry, it was like talking to a robot. This post isn’t to make people not come here but to tell the delivery people to be more careful with pizza and deliver it quicker. (We live right down the street on MLK so we must have been last on a multi order delivery) and womever is on the phone should have some heart and humanity when talking about a complaint... also there were no...

New to the area, just finished unpacking and we were hungry to try something new...

The good-

Clean restaurant Polite staff

The bad-

Pizza is horrible. Crust tastes, feels and looks like cardboard. It is overpriced for the amount of product you get.

Sandwiches are incredibly small for the price.

Service was incredibly slow. Took 20 minutes to make a salad. Yes...20 minutes from start to finish. It ended up being mostly all lettuce and spinach with barely any toppings.

Portion control is a massive priority here. To the point that it appears robotic and overly controlled. Example, they have a digital scale next to their meat slicer in plain view. They cut and measure EVERY two slices of sandwich meat. Right in front of the customers. Seriously? Who does that?

I get that this is a business and I get that means you are in the profit market but there is frugal, and there is cheap. This is cheap. This is not about paying more for quality as the food is mediocre at best.

In a previous review from another customer, they also cited prices for what you get as a negative. The answer from the owner was that they have a rewards program... So, the answer is spend more and you get a freebie or something? That is simply a way to placate the customer rather than look at the issue internally. That was my first experience and will be my last. Definitely lost out on the first and most important impression...

We had a rough delivery this evening and called in to share that our food had taken over an hour and showed up cold...not surprised bc the driver didn’t use a hot bag and just handed me two cold boxes.. among other issues, but the manager on duty immediately resolved the issues and sent our order out again without hesitation! She was super apologetic and made sure that I knew what had happened was not ok and wouldn’t happen again! We will definitely be ordering again!

Update- delivery girl gave our remake order to someone else after we waited ANOTHER hour and a half for this second delivery. when she brought my first order she took my $40 cash on a $27 order.....never offered change and then took off with a nice little tip. The manager Sam was nice, but I thought I had hot food on the way so I didn’t eat the cold pizza that showed up round 1. Essentially I spent $40 on cold food that I didn’t get to eat and sat in Fayetteville for another hour and a half to wait for the remake order I was promised for free that the driver took to someone else- I am sure out of pure spite at this point- very very...