The Rough Draught Coffee and Barroom — Restaurant in Fenton

Not sure why this place has gone so down hill the last couple months. Used to love coming here. Unique good food, drinks are decent, but the staff lately has ruined it for us. This isn't a review based on one visit, but more of the last 4 or 5 but here's a summary for my last trip:

Busy night in fenton, other establishments were extremely busy so we ended up here for drinks and some food. Sat down and saw 3 employees working. One was right next to us, I'm assuming her only job was to make coffee/carry out because she wouldn't even look up at us. Bartender came over about 5 minutes later and took our drink order, draft beer and a cocktail. When the 2nd drink was dropped off, the bartender dropped it off with her back to us so she could keep her conversation going with her coffee making coworker. I was prepared to order some food, but wasn't given the opportunity because they sat there and gossiped for about 10 minutes loud enough for us to hear their entire inappropriate conversation. About 10 minutes went by with no eye contact, no one asking how the drinks were, no one asking if we wanted to order any food. Once I raised my hand and spoke up to get their attention, we asked for our tab so we could cash out and get the heck out of there.

Long story short, and yes I've worked in the industry for 6 years, wait staff needs to do a better job, customers shouldn't feel like we're...

The 2nd star was due to the burger being absolutely amazing. I went in on a Saturday evening and it was not busy. A few tables full and a half empty bar, but there were at least 5-6 bar and waitstaff working. I was worried when 2 younger female bartenders looked at me and pretended to be busy instead of greeting me. After a few minutes, the third and more mature looking one came over and was very friendly. I told her I’d never been there and showed an interest in the food and drink menu. She suggested a few things so I placed an order. Burger(The 9 3/4)was one of the best I’d had in a long time. Then it was completely downhill. After asking how the burger was, no one ever checked on me after that until it was time to pay the check. I wanted another beer but no one ever asked me. Fries were soggy but I don’t think the kitchen has a deep fryer, so almost expected it. I ordered a Togo item the same time as my burger and it didn’t come out until 10-15 minutes after I finished my burger. I noticed the three girls behind the bar either were playing on their phones, staring at a pot of coffee while it brewed, or were all talking to one male guest who came in that they all appeared to know. I don’t usually write reviews but this service was horrible and I feel the owners should know I would never feel like...

Don’t go on a Sunday morning.

We were able to get a table right away, but waited 15 minutes for a server to greet us and take our drink orders. When they returned with our drinks, we ordered our food. We waited 45 minutes for our food to arrive, including a breakfast sandwich, a poached egg dish, and two orders of hash browns.

I don’t mind waiting for food if a restaurant is busy (and, it was at the time), but I do not appreciate being ignored. After taking our orders, the server did not return to our table until our food was ready. 45 minutes with zero follow-up. No checking to see if we wanted our drinks refilled, no acknowledgement of the time we’d spent waiting. Nothing.

When the food did arrive, it was dropped off in a hurry. Again, the server didn’t acknowledge our wait, nor even asked if we wanted/needed anything else. My dish ended up being cold, but I was afraid to give it up because I wasn’t sure I’d ever see it again.

The unfortunate part in all this is that the food was pretty good. The service just destroyed the whole meal for us.

We’re low maintenance diners, but that doesn’t mean we...