Pizza Hut — Restaurant in Ferris

I’m writing to report a very disappointing carry-out experience at your location.

I placed an order with a promised ready time of 10:02 PM. Upon arrival, I was told by the counter staff that my order would be ready in 5 minutes and to pull around front, where it would be brought out. I waited in my car for 30 minutes with no update. Had I not already paid, I would have left like the three other cars that gave up waiting.

When I returned to inquire, I expressed my frustration and suggested that a manager should have communicated the delay and offered some form of concession. The staff member responded defensively, saying not to be upset with her. I clarified that my concern was with management, not her. I was told the manager was in the restroom, but no one ever came out to address the situation.

This experience was unprofessional and unacceptable. I hope this feedback is taken seriously to improve service...

Will never order from there again. Driver said they couldn't find my house and claimed that all they seen was the address literally right next door to me and vacant lot. I stressed it was no vacant lot to the Mgr when she called and the mgr said, "I dont know what happened and why my driver couldn't find your house." I stated, I've ordered previously so this is awkward because I never had any issues previously. Now the fun part... I have to go to the store to get my money back because I paid by card or it will take 3-5 business days to receive a refund. Sad because within the last 6 months they've had horrible customer service. This in particular was irritating because they seem to blame me for the driver not knowing where the house was. One minute they were a new driver and the next, they have been there...

Pizza Hut in Ferris, believe me.. if I could give you a 0 star rating, I would. You do not deserve any stars. Your general manager likes to put words into peoples mouths, and the people that work their with him are just as rude. They cant keep drivers, so they send your order to door dash and Pizza Hut said that the driver said that I told her that I gave them the wrong gate code to get in and that was a lie. Pizza hut said that the food was left at the gate to go check the gate and when I said I did, he rudely interrupted me saying "Oh you did get your pizza.. so you admit to getting your pizza then." Trying to put words into my mouth. Then tells us he will not be giving me a refund, and also says that if we go onto the property, he will be pressing criminal trespassing. Way to do your...