One of the few restaurants open on Sundays! We had a family of 7 make a same-day lunch reservation, for an early Thanksgiving dinner. We were greeted right away by a very respectful young lady. Our server, 'Thomas', was engaged to and provided prompt service! He got all orders correct and in order, gave us plenty of privacy during our eating, and often checked up on us at the right times for refills and anything else; And you know those are the most important parts of having a great server! Our hibachi chef, 'Jerry', was cute and comical, and kept our little ones who've never seen hibachi before, engaged and entertained with his cooking. He also kindly split one hibachi order door the 3 kids, which we can't thank them enough because some places require one order per person which just isn't fair for 3 kids who don't eat large portions (or at all!).
The only complaints (reason why food has 4 stars instead of 5) are food and culture-related, not staff-related. When I asked for our server and hibachi chef's names, they were hesitant which name to give me, their American-chosen name or their birth name. Have confidence! For an Asian restaurant, be Asian- be proud that you have an Asian-given name! The people around you need that exposure to learn a name from another country. Coming to a restaurant like this means they like the food so, tell them your country name - be proud of who you are! On the other hand, I completely understand giving the Thomas/Jerry names in order to avoid having to explain or encounter ignorance lol.
I enjoy tons of veggies with my grains and it was not as abundant as what I'm used to for hibachi, which I will add is not the chef's fault. Next time I will order all veggie hibachi. I ordered lobster and the lobster was cooked well and had the right consistency, but was a lot saltier than expected (wondering if they added more salt to keep fresh during storage, or if the butter was salted during the cooking process). My mom ordered a sashimi combo and wasn't impressed, but she's pretty well-rounded with her asian foods and likely just set her standards too highly for this place lol...
A message to whoever reads this review: it's important to tip your hostess, hibachi chef, sushi roller, AND server! Hibachi restaurants are not meant to be cheap! Thank you Tokyo Steakhouse for giving my family a good time today, and hope others find their experiences as...
Read moreI'm afraid Tokyo has lost it's touch. I've frequented this place since I moved here in 2015. Much better than food Japan west and cheaper to boot. We used to go once a month at least. Food was phenomenal and service was great as well. I'd never had a negative experience at Tokyo, until recently.
The past 3 times I've been, over the course of the past summer, it's been absolutely terrible. Service, food, everything... all 3 of these instances were during slow times. They were late night on weekdays where there was roughly 1 staffer per patron.
We ordered our sushi and noodles at 8:30 once and we couldn't even eat our noodles in the resturaunt because they got them to us so close to closing time (10:00). This was the first negative experience, but it was an issue with the server and we gave her the benefit of the doubt because we'd never seen her there before and assumed she was new. We even disregarded the lack of responsibility she took for not being on top of things.
The next time we tried it, service was normal, but the food was bad. Especially the noodles which is personally one of my favorite menu items.
The last time we tried it, and possibly the last time we will try it, food and service was crap.
Overall, it seems like management is letting the place go and it's a sad sight for those of us that have been...
Read moreWent there for my first time in a party of 6 to start off our waiter couldn't answer a basic question about a drink. But I figured okay how ever. The grill top when we got there had leftover food on it an wedged in-between the counter. Lucky the guy atleast cleaned the flat top so I looked pass that. The cook dropped his spatchula an seem to not smile an didn't seem like he liked what he was doing. As far as appetizers we got several first was calimari fried that looked like onion rings. I took a bite not only was it sour but it was so rubbery and hard I couldn't bite thru it. never seen calimari looking like ropes an round like onion rings then I asked them to remove it because it was in eatable they tried to leave it on the bill. As far as the main dish it was all cooked the same way I tried my girlfriends chicken an it tasted like my shrimp an lobster. The food was well over cooked and all cooked the same way an tasted all the same. The food was horrible, to say the least an its over priced for what you get. A ton of noodle an rice an 5 peices of meat. I've had better cooked food in a dirt alley Japanese or Chinese restaurant...
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