Best Buy — Local services in Findlay

I have always had a decent experience with best buy up until about 2 years ago. I have purchased many items from them over the years and spent quite a bit.

About 2 years ago I purchased a $2000 pc from them. Everything seemed to be fine until wanted to test this nice new shiny nvidia 1080 graphics card it had. I was playing the game World of Warcraft and turned the graphics to the max as it should have ran fine. It didn't. A short while in my entire pc froze and crashed over and over. I downloaded a program to see what was going on with the pc, especially the graphics card. I found out the fans built into the graphics card were never turned on by default. It was set to off... this caused the graphics card to be burnt out and needed replaced.

Thankfully I bought, for a little over $200, the warranty for 2 years for the pc. So I recently went back to best buy and gave them my pc to make sure it was the graphics card and get it replaced. I waited nearly 3 weeks when the repair was only supposed to take about 1-2 weeks to be complete. They told me they were still waiting on the part to arrive. Cool, no problem. Called about 3 weeks later to check up again. I found out they had completely junked my computer with all my saved data, pictures, videos, everything... gone. Excuse me? Why was my computer junked? "Once a repair takes over 30 days to complete, we start looking for other options." Why was I not notified before it got junked? I got notified 2 days after it had already been junked and never to be seen again. And might I add, I paid for them to do this, a little over $200 (the warranty)...

I called the store manager to see how we could get this fixed and helped me none. All I could get from him is, there is nothing we can do for you but here is you're in store credit for what you paid. Which was $1779. I spent a little over $3200 with best buys credit card program. I am still paying that off as we merged all of our loans to one loan. I told the manager that the math does not add up for what I paid, once again all I could get from him was nothing I can do for you. He told me to call 1-800-bestbuy as that is their corporate number. Called them and found out this is not their corporate number but more for tech support, even the lady I was talking to said to instead try and talk to the store's district manager.

So I call back the store and was talking to an employee and asked if I could get ahold of the district manager. They said i would have to talk to the store manager to get that info and before I could even get a word out , the store manager let's me know once again that there is nothing they can do. Even telling me if I wanted a similar pc I would have go DOWN in specs unless I wanted to pay more. He also told me talking to the district manager would be pointless. After a while of searching he finally found a pc that actually cost $10 less then the one I purchased. After 2 months of fighting over my lost pc, data, videos, pictures, programs, and even programs that i was working, I just wanted a pc back.

I went in about 2 or 3 days later to go purchase this pc that I could buy with the in store credit and not pay more just to find out they are now out of stock... so I ended up paying $170 more now for a pc with worse specs than the pc that was $1769 (within my in store credit limit)

Today the pc was to arrive as it was the deadline for delivery. Looking at my shipping order to be done with this whole mess, just to find out they are now telling me that it will be late with no specification of when. And if it doesn't arrive by the 27th, they will cancel my order so I get to order it again.

This will be the last time I ever purchase anything from best buy if this doesnt get fixed and I dont get my pc that I have now over paid for. I work with truck drivers who love to talk and I will make sure I tell every single one of them this story in hope they can let more people know to not make the mistake of buying data sensitive equipment from them.

I would write more but I ran out of...

Today, I made a significant purchase, investing over $1,000 in an iPad, Apple Pencil, case, and a pair of Beats earbuds. Before completing my purchase, I inquired about Best Buy’s price-matching policy. The associate who assisted me was polite and confidently confirmed they offered price matching. He gathered all the items I wanted, and we proceeded to checkout.

At checkout, the same associate asked me which retailer I was price matching. However, another employee interrupted, laughing dismissively, and abruptly claimed, “Yeah, I doubt we can price match that.” I informed the rude associate that I had done my due diligence, and according to Best Buy’s website, the company I wanted to match was indeed a qualified competitor. Rather than accept this, he reiterated that he’d never heard of them and doubted the validity of my claim. He eventually called a team leader, and then to a manager, who ultimately confirmed that I was, in fact, correct. While I was relieved that they honored the price match, I was appalled by the unprofessional conduct of the second associate—both towards me and his co-worker.

As the original associate continued ringing up my items, I mentioned I had another price match for the Apple Pencil. While I prepared to show him the competitor’s price on my phone, he was already verifying it on his own, demonstrating excellent customer service. However, the rude associate then took it upon himself—without hesitation or asking—grabbed my phone that was next to me (across the counter) and inspected it for the price match. His aggressive and intrusive behavior was shocking, as if I were trying to scam the store rather than be a valued customer.

By the end of the ordeal, I was left with a sour taste in my mouth. Though I originally came to Best Buy to save time, hoping to avoid a trip to the Apple Store, it became clear that I made the wrong choice. The lack of professionalism and the disrespect shown by this associate has convinced me that this will be my last purchase from Best Buy. Ironically, the same associate who treated me so poorly even attempted to upsell me on a membership. Needless to say, I declined—there’s no chance Best Buy will see another dollar from me. Had I gone to the Apple Store, I would have paid the full price but in return, receive the respect and customer service one should expect from a premium retailer. Again, my yearly purchases of $5k or more doesn’t affect a large company, but Apple will receive 100% of my purchase from here on out. Full...

I recently placed an online order for an iPad and drove an hour to pick it up at the Findlay, Ohio Best Buy. Before leaving, I called customer service to ensure my order would be ready, yet when I arrived, I was met with unnecessary delays due to a security hold on my order.

The General Manager, Dan, initially looked into the issue but then delegated it to an employee without giving her clear instructions. Instead of staying involved, he left and stood around in the middle of the store while we waited for a resolution. A lower-level manager stepped in and quickly identified a solution that should have taken only a few seconds to resolve—something the GM should have known from the start. Instead, I was forced to wait for nearly 30 minutes over a completely avoidable issue.

I want to acknowledge that both the employee and the lower manager assisting me were excellent. They were proactive and genuinely worked to resolve the problem, but it was clear that the delay stemmed from the GM’s lack of knowledge or unwillingness to take initiative. If Dan wanted to delegate the task, he should have at least taken the time to get the items ready so they could be handed over as soon as the issue was resolved, rather than just standing around doing nothing. Instead, his inaction caused further unnecessary delays.

This is not the first time I’ve had issues at this location, and now I see that these recurring problems likely stem from poor leadership at the top. Having worked in jobs with managers like Dan, I know firsthand that this kind of leadership is a morale crusher. When a leader refuses to take responsibility or support their team properly, it causes frustration among employees and leads to poor customer experiences. It’s disappointing to see this kind of behavior in a store that should be providing efficient service.

I would not recommend this location unless corporate steps in and addresses the clear...