Sally's Ice Cream — Restaurant in Flagler Beach

LONG REVIEW

The owner is very rude to potential customers and doesn’t think self awareness is her problem.

I work at the place next door and if you have been on the beach side you know that there’s not real parking lots but small sandy parking section as well as some strip parking depending on where you are along the road.

Well one out of the two sections is under construction at the time of writing this as well as some street construction that’s all up and down the A1A highway. Especially in front of the two establishments. So for workers finding a spot to park as well as customers that want to eat at said places, it’s become very stressful and frustrating for workers trying to do their job and customers being angry that places look empty but all the parkings taken.

On to the problem, because of this I have been parking in the Sally’s ice cream parking section for the past 2 weeks that it’s been happening because they have a much bigger lot and others have been doing the same, still leaving plenty of room for customers to go their if they want. They don’t open till 4pm anyway so there shouldn’t be a problem.

However, I was yelled at and threatened that my car would be towed because it’s private property and I’m not a customer. So running late into work I had to set up all my stuff and go ask what the solution is because she can’t be blind to the situation. Continues to yell at me that it’s not her problem and that it doesn’t concern her because of such.

However, there is no private property sign and no tow away sign if you do park where I was. The only sign as shown in the picture is the one across the way talking about the strip. No sign at the ice cream place and people use the back area all the time to go to the beach or next door to eat lunch. Are you gonna tow them too?

She just kept saying that it wasn’t her problem and told me there’s no way I’ve been parking there because they are there everyday and have not seen my car. Why would I lie about that to her? What would that gain me? Not to mention everyone else parks there without a problem.

In conclusion it is her problem because her customers are also other people’s customers and as a business owner, you have to bring security to the community. Not just the customers, but the workers. Who’s to say you don’t need help later? We are all one community and you mean to tell me that it’s not your problem when you are in it?

I’m sorry for the long review but context is important and I wanted to give all that I had on the matter. I wouldn’t want to give my business to an owner who doesn’t care and can’t in force something with no signage backing up her claims. A bunch of costumers lost and I’m sorry you’re oblivious to your surroundings.

Edit: I was just recently told from people that work where I am that have parked there and have told them they have, that they don’t even own that lot so they can’t do anything unless it is right in front of the store. Referring to the pink spots that are their parking technically lmao 🤣 So that just looks even worse. I appreciate the new information I was given, my statement...

I wish I could give zero stars but the one star will have to remain due to the owner Patrick's response to my review of his establishment and our poor experience. Instead of leading with an apology you first question the day of service according to my review. We were there Tuesday June 6, 2023 and according to my reciept the time was 17:39. Kaitlyn was the cashier. Your response just solidified my decision to never return.

1st Review: Lost a regular customer. Patronized this place for years. Still after new ownership my family and I would go often. Today offered a different experience as the staff was very rude unwelcoming and inconsiderate to my mother. After I purchased 6 different items my group (2 adults 4 kids) stepped away briefly, my mother, a senior with health conditions stayed back and returned to the window to ask for a cup water because she was feeling ill. She was rudely told they don't have water and the window was closed in her face. She returned to ask again and was first ignored then was told they only have bottle water by staff with a nasty attitude. I was a far distance from her and was unaware. And the keys to our vehicle were with me. So my mother feeling faint made her way to the Golden Lion at the next block and was graciously given water, offered assistance and a seat. Simple thoughtfulness, kindness and courtesy is much more valuable. This place will not receive another dime from me or any associated. Was considering referring airbnb guest. Not anymore. I Never want anyone to experience such harshness, especially when in need and a mere cup of...

If I could leave 0 stars I would definitely. To begin with there was not a large crowd at the time of night and I had ordered a very simple order, 1 vanilla scoop and 2 scoops of moose tracks. However, I noticed they were slacking and not caring immediately after ordering when another customer had come up and claimed about missing half of their order from 10min prior. They then proceeded to treat that customer with absolute disrespect and did not provide a service worthy of any stars. Now comes time to my order. I get my 2 scoops and another group orders behind me and another small group behind them. I continue to wait for just 1 scoop of vanilla and then they proceed to serve the 2nd groups instead of the first then finally i have to go up and ask for my 1 scoop of 4 dollar ice cream and was treated with absolute disrespect. When they finally came to serve me my 1 scoop they just opened the window threw it out where it almost fell off the counter and slammed the window behind them. Then as I was leaving they served half of the 1st group's order then forgot what they ordered and has to ask them again because they were so clueless. For a restaurant with signs posted everywhere about acceptance, peace, and love for all they sure seemed to spread the message of hate and disrespect. Definitely disappointed and do not deserve...