I enjoy visiting libraries when we are traveling. Upon our visit to this library we were welcomed in a hot/cold manner. Immediately upon entering the library, we were met by the librarian who wanted to know who we were and to see why we were there. We let the librarian know that we are lovers of libraries and enjoy visiting libraries from around the world when we are traveling. We were told that we would be allowed to visit their library if we were quiet and respectful. We certainly did not feel very welcomed. I needed to use the restroom prior to leaving. My spouse was sitting in a seat near the front desk. When a new person came in to express interest in obtaining a library card, they were met with a gate keeping coolness by the librarian. She spoke to them loudly and rudely letting them know that they did not indeed have the proper id and would not be allowed to return until they did. This is very sad as people need to feel welcomed, encouraged and supported in the library and the community. I think these librarians need some lessons in hospitality and service. Libraries are vital to the health of the community and to the human spirit. People should feel supported, welcomed and encouraged to enjoy the services which libraries have to offer. We were very disappointed and hope that they work on their people skills such that the charming little community of Flagler Beach and its residents feel encouraged, supported and welcomed to utilize their...
Read moreI am a 12 year resident of Flagler Beach, pay thousands too much in taxes for the often horrible service that I receive at the government divisions including the tax office on Moody, the Bldg inspector, the solid waste pickup and worst of all is the library. Itse3ms a requirement of the front desk lady to be without humor and respect. I am a friendly person who starts conversations attempting some humor. Forget it in here. Today was the last straw. I am cutting up my card and going to either Flagler or Ormond libraries. I called in to renew my books as I was told. The lady was pleasant and seemed to renew my books. Today, I go in and was told in the most disrespectful and rude manner that it was due the first. When I explained thatI called in, it was implied that I was at fault and a liar. When I go in to write, this lady always directs me to a certain chair at the table. Very strange. I travel the country and make a point of stopping into libraries. They are absolutely one of the great things about our country. This one is the worst and unfortunately my local one. It is time to get rid of call in renewals and the antique filing system. And the staff should take a field trip to Ormond or Flagler County to see how customers should be treated. Those are first class library experiences! This place is a waste of...
Read moreLibrary was nice, the ladies at the front desk were very polite and helpful. The reason I am giving 3 stars is because they are very outdated! I went to print for my sons school assignment and they let me know they dont accept debit cards, they don't have an atm, all they accept is cash. Luckily I had cash in the car or else I would've had to leave to get cash and come all the way back. Other than that...
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