Biggby coffee — Restaurant in Florence

We ordered a redbull cocktail, a sweet foam caramel cold brew with an extra shot of espresso, and two sausage egg and cheese bagels with cream cheese. They read the order back perfectly, but the whole order was wrong. The cold brew had no caramel and no extra shot of espresso (which is an up charge) the redbull mocktail was missing the raspberry flavoring my husband ordered, and the bagels were just sausage and cheese. The staff seemed to have no idea how to make anything we ordered and they charged us more then the normal location we go to.

I just want to update this. I went in today on 8/22/2025 and the two ladies were great. They were trying their hardest to keep up with demands. The man was barking orders and on his phone for our whole visit. One lady was rushing around preparing food while the other was taking orders and...

This location is struggling to start up, whether its a lack of care or a complete lack of training. Multiple times we've gotten drinks and sandwiches from here that were wrong. Today we received our sandwiches stone cold, like maybe they toasted the bagels and then just threw the precooked egg and sausage onto them. Redbull mocktail that tastes like it has no redbull, made to the wrong size. A caramel sweet foam cold brew that was just black...

I ordered a Bragel with bacon and sausage. I asked the team member when I picked it up did it have both, they assured me it did. This is the second time I paid extra for bacon and sausage but the bacon was missed. The amount of cream cheese is so inconsistent. Some days its smothered most days its razor thin to the point you don't taste it. I would have called but no...