Pizza Hut — Restaurant in Florence

You would be WISE to steer clear of THIS FLORENCE (MALL RD) Location, like NEVER order HERE, BECAUSE of 2 separate interactions I've RECENTLY had with them. •• Numero Uno: I saw ads for the NEW Tavern PIZZA and thought to myself, I SHOULD GIVE THAT A TRY, though I haven't visited PIZZA HUT in over a year. (There are WAY BETTER Places to eat, though every once in a while, I'll see something interesting they're offering and get a hankering.) I was RIGHT. Their Ultimate Tavern Pizza was delicious and delightful, although my wife and I did not feel the same way about the Grape Tomatoes on it. *Pizza: ACCEPTABLE *Service: LACKING The service is ALL I care to LOWLIGHT in this post BECAUSE it's NOT worthy of a HIGHLIGHT. I walked in on a whim with a tongue begging for a taste of a Tavern 'Za and was greeted by a young INDIAN Woman. She asked my name, repeated what sounded like my name, and entered it into their system with the 1st Letter INcorrect. No biggie. I sit down to wait on my order and wait for the alotted time that the monitor above the counter indicates. I walked back up, WHEN it showed it was READY, and announce my name. As they look blankly at me and bewildered as they hunt for the pizza, I state the obvious, "The screen says it's READY." BUT ... they can't locate it. Okay, so I sit down and WAIT SOME MORE, as they try to figure this great mystery out. One INDIAN Woman asks another INDIAN Woman, who consults with an INDIAN Man, whom I can only assume is the cook, since I noticed him pacing about in front of the various food stations. One walks to the cabinet and doesn't see the order. Another repeats this process and confers with the other. Finally, the last one does the same thing. They all seem puzzled. I begin to believe it is the ONE Letter INcorrect in my name, BUT NOOOOO. I find out it is the WALK-IN Label that threw them. Okay ... are you new to the biz?! (That may be, yet beside the point.) I was MADE TO WAIT 10 MINUTES LONGER THAN NEEDED BECAUSE they were trying to solve "The Great Pizza Mystery". I mentioned they were ALL INDIAN folk BECAUSE I believed that may have been the reason for the mistaken Last Name and Letter. Accents and such, BUT it was WAY SIMPLER than that. They were NOT looking for a WALK-IN Order, though it CLEARLY indicated on the screen AND my MISspelled Last Name was ALSO on the box. Anyhow, we move on to A WEEK LATER -- TONIGHT. •• Ex. #2: My wife & I decided we didn't really care for the Ultimate Tavern Pizza, ultimately, and decided to try again with their Pesto version. THIS TIME, I ordered online BECAUSE of all of the hubbub of last week's outing. I was in a bit of a hurry, since we were trying to get my wife to work on-time, AND this wasn't our only stop for food. I had dessert ordered elsewhere, at a FAR SUPERIOR Pizza Option -- LAROSA'S! I enter the MALL RD PIZZA HUT and am greeted by one of the women from the previous week. I state my name and that my order is READY, as indicated on their monitor AGAIN. "Name?" she says. I AGAIN state my name and point to the monitor. "Top of the list," I say, mildly annoyed BECAUSE she's looking at me quizzically. "Have you paid for it already?" she continues. "Yes, I ordered it online," I respond. She holds her index finger up to sign that I should wait and then points said finger at the other woman on the phone. I turn around toward the window and pace a little, since I'm in a mild hurry. I see Cook Man coming toward the counter, approach him, and say, "My name is DAMON. I placed an online order. The screen says it's READY. May I have my pizza, pls?" His reply: "Umm ..." and also motions to the woman on the phone. CLEARLY, she is The Queen. She puts the customer on the phone line on hold and begins talking with the other woman. When she comes up for air, I approach her, impatient NOW, and, yet again, explain the situation. She gives me the hand!✋️ I've run out of time! I walk out WITHOUT THE PIZZA I PAID FOR ALREADY BECAUSE of the INCOMPETENCE of 3 Workers! * WARNING * Order HERE at your own risk! BETTER YET,...

ive been waiting a week for a manager or supervisor to call me back!! i am not happy at all and i cant even call the store i ordered from to talk to n e one cause no one ever answers or calls back.. I ordered 3 large 2 topping pizzas for 7.99 an order of garlic knots and a pepsi for 39.39$ i waited almost 3 hours for my order to be delivered and called more than 6 times to speak with someone and i kept getting the run around and was transferred and hung up on or there was a busy tone. finally i got ahold of someone and they told me the store was closed which it couldn't have been it was a friday night and i ordered it at 540 pm and i know it wasnt closed someone just messed up and didn't feel like fixing their mistake and plus i just had surgery and no way of getting any where and have a child that needed to eat that couldnt because pizza hut messed up. i called back the next day and left my number and was told someone would call me back so why hasnt anyone done so? I am still very upset...

8/28 approx 8pm ordered the New Yorker with mushrooms . Received the order and while attempting to share with my consorkers at hospital, they were all spitting it out. Curious I grabbed a slice and. Priced it was completely raw. I called the store and tand was told I would get a call back. Waited 45 min and called them back just before the store closed at 9:59 pm. I was told their was. I manager on duty to call back the next day.

So, 8/29 4:15 pm spoke with a manager Gina, and was only offered a store credit . I explained why would I want to order another pizza if this is is my 3rd issue with pizza but- I will never order from them again? She stated that’s the best she can do.

I filed a complaint with corporate, let’s see if they...