Cafe Versailles — Restaurant in Miami Springs

The model of inefficiency; avoid at all costs! I entered Miami International airport for my early flight to New York on a Monday morning and was provided with 2 dining options: Starbucks or Cafe Versailles. The line at Starbucks was about 20 deep compared to only 5 at Versailles, so I opted to get my coffee there. A decision that I have now regretted for the previous 12 hours.

First, they had 4 employees behind the counter but seemingly no organized system to take orders, make the orders, or distribute them. Instead, it was 1 lady asking if you wanted an empanada, but offering no other choices… then, you had to put your coffee order in with a 2nd employee, and finally you had to tell a 3rd employee precisely what you ordered. Needless to say, the line moved at a glacial pace. The 5 people in front of took approximately 25 minutes to get there orders in. There was such a glaring lack of organization and training to these employees that I guess I shouldn’t be surprised by what happened next, but it was something that will haunt my coffee-procuring experiences for the next several months.

I ordered an ice coffee. The 2 employees communicated with each other in Spanish for 2-3 minutes to try and figure out how to enter an iced coffee in the computer. They finally figured it out, charged us, gave us our empanadas and I waited patiently for my iced coffee. It was quite a humid, 80 degree day so keep that in mind for the next part of this story. All I wanted was a nice, cold beverage. What I got in stead was a disgrace to all things coffee. The 4th employee (whose job is to just make coffees) filled up a plastic cup with ice, then Poured HOT COFFEE OVER THE ICE!!!!

I felt personally insulted by this. By the time I took my first sip, every single ice cube was melted. This was no longer an ice coffee. It was a Luke-warm coffee in a plastic cup. I normally would go back to the establishment to either get more ice, order a hot coffee or just ask the employee to explain why they thought this course of action was acceptable. However, I had to do some simple math before re-entering the dark abyss that was the Cafe Versailles line. It took me 25 minutes to get served when there were 5 people in line and there and the que had swelled to almost 20 at this point. I simply didn’t have an hour of my life to give back to this venture. The easier solution was to get rid of the drink and just be done with the experience.

This entire airport was pathetic. It was dirty, not easy to get around and this dining experience at Cafe Versailles was a perfect representation of the overwhelming ineptitude, lack of professionalism and poor management of the...

The staff doesn’t speak any English. I ordered a “world famous Cuban sandwich” but it was bland and tasteless. The menu description said the sandwich has mustard and pickles, however the sandwich I received had only had cheese, ham and one slice of pickle and no mustard. When I complained, the staff first pretended they did not understand me. Then they told me they didn’t have any more pickles. When I insisted to receive what I paid for, they then told me they don’t actually make the sandwiches. This place has false advertising. They show photos of dishes containing ingredients, but they don’t actually serve you what they showcase on the menu. When you complain and ask them to fix it, they don’t care. There is zero care for the customer. I paid $13 someone to warm up a piece of bread with ham. Ridiculous. On top of that, they have the nerve to...

The food was fantastic, but the service was deeply disappointing. Our server, Arelys, was incredibly rude and unprofessional. She seemed to judge us for ordering multiple items and acted overly friendly in a way that felt insincere with the customers ahead of us. After they handed her a $20 bill, she quickly said, "Okay, thank you, have a good day and have a good life," clearly pressuring them to leave a tip before even offering their change. When it was my turn to pay, she was aggressively pushy about selecting a higher tip option on the card reader, and when I didn’t, she practically threw the bag at us and walked away without a word. It’s a shame that such great food was overshadowed by manipulative and...