Chick-fil-A — Restaurant in Florida

I went on Wednesday to have lunch with my family as I just arrived to the USA and I am a fan of the brand.

I went with my service dog (a 10 month Labrador) and I checked on your door that you only accepted pets if they were this kind so everything looked fine. As soon as as I enter I ask if every thing is ok with the dog as it is a service dog and if you wanted to see the documentation, the girl at the cashier said it was not necessary. We order and sat on a corner that was empty and away from everybody else to try to avoid any kind of trouble. We started eating and the dog as it is young, we were on the highway for two hours and we just arrived from Europe the day before could have been a little more active and energic than what is expected from a service dog. He could have barked two or three times but of course he was always tied and I think we were not bothering any body.

At some point somebody from the store comes to us and tells us that the dog is bothering too much and that we should leave the store.

It really ruin the moment for me because I know my dog and I know when he is annoying and when he is just being “a dog”.

We noticed that there was a girl who you can clearly identify as a worker of the brand sitting in front of us (2 or 3 tables away), I think the only one “close” to us at every moment and we noticed how she changed her attitude with the presence of the dog. To the point that we noticed that she was the one who advise the restaurant of the situation she felt with the presence of the dog.

My girlfriend accepted the invitation to leave as we were finishing and took the dog outside but for me was a totally arbitrary situation that as I said ruin the moment.

Before leaving I went to her and asked her directly if she was the person who had trouble with the dog and if for her two or three barks represent a difficult situation. She said something like the dog was causing trouble (I don’t remember exactly) but she said that is was “the rule”. That I could talk to the manager.

To end, I understand that could be reasonable that this story is told by me and that the love for my dog could bias the situation so I want to invite you to see the cameras and if that is the rule reevaluate it and reevaluate how your team is trained, maybe I am wrong, but maybe I am not… for me today this girl showed disagreement with dogs and looked for the minimal reason to take advantage of her influence.

This is what servicedogregistaration.org says about this situation:

“Can landlords, restaurants, or public places refuse service dogs?

A service animal is not a pet. They are a protected class of animal that do not have to abide by a business or landlord’s no pet policies as long as they are well behaved.”

“Can a business ever ask me to leave when I’m with my service dog?

The only time you may be asked to leave an establishment is if your dog is causing a disturbance. This may be caused by your dog barking, growling, being unruly, urinating or defecating in a business. Other than those reasons, the business may not ask you to just leave if your dog is not being a nuisance.”

As I said, I invite you to analyze if my dog natural barks (as I said two or three) were a disturbance for your restaurant or not.

Thank you for your time and hope that this situation could make it better for the future. There is a reason a service dog is certified by ADA, even been...

From the moment you walk through the doors our Jensen Beach Chick-fil-A, you know you’re in for a treat. This location truly embodies everything that makes Chick-fil-A a standout favorite.

First and foremost, the staff here are exemplary. Their warmth and attentiveness transform a simple meal into a delightful experience. They greet you with genuine smiles, and their efficiency is matched only by their friendliness. It’s clear that they take pride in their work and in providing exceptional customer service.

The food, of course, is the star of the show. The classic Chicken Sandwich is consistently juicy and flavorful, with that perfect crispy exterior and tender interior that Chick-fil-A is renowned for. The waffle fries are always fresh and perfectly seasoned, offering just the right amount of crunch and savoriness. And let’s not forget the sauces—each one is a little taste of heaven, with the Chick-fil-A Sauce and Polynesian Sauce being standouts.

The dining area is always clean and inviting, making it a pleasant place to enjoy your meal whether you’re eating in or taking out. The attention to detail in maintaining a tidy environment speaks volumes about the level of care this location provides.

Moreover, The Jensen Beach Chick-fil-A excels in efficiency. Whether it’s the drive-thru or the counter service, the process is smooth and swift, which is perfect for those on-the-go moments. Yet, despite the speed, there’s never a sense of rushed service—the quality remains top-notch.

In a world where fast food can often be just a quick stop, Chick-fil-A elevates the experience to something special. It’s a place where you’re not just another customer but someone who is welcomed and valued. Whether you’re a longtime fan or a first-time visitor, this Chick-fil-A location promises a dining experience that is consistently...

I went through the drive-thru and ordered several meals totaling 30 nuggets which would seem normal to come with two BBQ sauces per meal. After receiving only four sauces, I politely asked for two additional ones. That simple request shouldn’t have felt like asking for a crime. The employee at the window, Ren (wearing a black uniform shirt), seemed to be having a rough night because she snapped at the young lady in training who asked on my behalf for more sauce. Ren’s response was curt and unprofessional, insisting that I could have only one more, and her attitude made the entire interaction unnecessarily unpleasant. I didn’t realize that Chick-fil-A’s BBQ sauce came directly out of an employee’s paycheck that’s certainly how Ren made it seem. I’ve always associated Chick-fil-A with kindness, respect, and the signature phrase “My pleasure.”Unfortunately, it was clearly not Ren’s pleasure to assist a paying customer that evening. If Ren holds or is being considered for a management role, I strongly recommend additional training on customer service and professional conduct. A brand built on exceptional service should never make customers feel unwelcome over something as small as a...