Culver’s — Restaurant in Florida

Very nice facility with a comfortable and inviting atmosphere. The older staff is responsive and helpful as are a couple of the younger kids but some of the kids seem to be pressed for time and offer little interest in the customer experience. The prices are average unless you want filling quantities. If you are used to a thick burger, you must order double meat which adds a bit. I wouldn't recommend the Texas toast melt. Texas would be angry with the presentation of compressed dry tastless bread which was near burnt on my wife's melt. It's small and the single burger is about as thick and plentiful as the old Wendy's commercial asking "where's the beef?". The fries... are just fries. A bit of seasoning would be nice. My roommate had a double patty bacon burger that presented well and appeared to have actual beef on it. Good and bad news on the drinks. They have Pepsi products sigh BUT, they carry both Mountain Dew and Diet Mountain Dew so people like me have an actual choice. Best of all is their home made root beer. It's great! And for us diet soda drinkers, it's better than both Barq and A&W. A very strong flavor without being overwhelming or too sweet. Best part of today's meal was the frozen custard. We got a Turtle Sundae and an Oreo Concrete. Basically an Oreo blizzard (but better) and a sundae with pecans. The desert was served quickly but the meal took a while. In all fairness, there was a line of vehicles around the building and the inside was half full. They have nice staff cleaning tables and getting refills but ask for light ice or you'll get à 1 pound cup of ice with 1.25 ounces of drink. The bathrooms were very clean and made you feel as though you were in a much higher scale of restaurant. The selection of food is large so know that you have much more than just thin patties of beef. I look forward to trying more on the menu now that I have sworn off other restaurants that went...

We have previously been to this Culver's and have had good experiences each time. Our meal this time was good like it has been in the past but this time though, we were a bit disappointed with the dessert. Dealing with Alanna the cashier was a little frustrating. Not only did I witness her mouthing off to her manager, but she was flip with me too. I needed a copy of the receipt which I had not originally received. When I went back to the register, I started explaining what was on the receipt. She cut me off and said, "I know." We had also ordered 3 Crazy for Cookie Dough ice cream cups and received only chocolate and vanilla ice cream with 4 pieces of cookie dough between 3 cups. I asked Alanna about why our cups did not look like the picture on the screen and was told we received what we ordered. The manager, Vicki, saw I was having an issue and asked what was happening. I explained how we did not receive what we ordered. Vicky said she'd be right back. When she's returned, she had 3 cups of the Crazy for Cookie Dough flavor of the day. Vicki took care of the situation and made up for the cashier's attitude. Thank you Vicki. I called the customer service line to let the higher ups know about how Vicki took care of us. All I was asked was, which store was I in and was the situation resolved. I wanted Vicki to get credit but the customer service line was not interested. I tried Vicki. I hope at least you get...

We've eaten at Culver's before, and was not impressed with this location.

I ordered a mushroom swiss burger. The first name of that is mushroom, which means some should actually come on it right? I had a total of four very tiny pieces (not even full slices) of mushrooms on my burger in the very center. Literally enough for one bite. I took my burger back up to the front and asked if they could add some, and the girl brought me a cup full. That's fine, but I shouldn't have needed to ask.

I got the mashed potatoes, and I swear these are the consistency of add-water-to-bag instant potatoes. They also had gravy on them which was extremely watery, yet zero flavor. I had to go to the bar and add salt and paper to get any sort of taste. Highly disappointed.

My husband and daughter both got chicken strips which, again, no flavor. Thank goodness for the dipping sauce.

I decided to give a concrete mixer a shot after being disappointed in our food, and asked for a salted caramel with brownie. It had a good amount of brownie pieces in it, but no salted caramel taste at all. There was a very tiny swirl in the very top, but once you ate passed that, it was gone. I'd give it a 3 out of 5.

The place was clean and service was friendly, but food was not worth the price. I prefer...