Dolce Venezia Gelateria & Café — Restaurant in Florida

We’ve been here several times (at least 5 times) and loved the ice cream. Today, however, after we asked if they had a rewards program, I was told they do and was handed a card that reads that will give you a free gelato after the 8th one. Granted I’ve been buying 2 and 4 every time we go, I asked if any of the previous would count as I was a often customer, and she replied “not often enough, I don’t remember you”. Okay...it’s fine, I asked to have the 4 that I just paid for marked. Lady said that today’s didn’t count but next time would. I gave it back to her and told her that it would not be a next one. I stayed to finish the ice creams, hoping that she would realize what happened and correct the lack of customer service. Nope. Sad. Response: There is no misunderstanding on my part. Your coupon reads 9th gelato free after the 8th gelato, not after 8th visit. There won't...

The woman there today, 6/16, was not friendly and did not greet us. She was very stingy when serving the gelato in the small cup ($5.99), and if I'm paying $5.99 I expect to get what I'm paying for. Instead, I payed $5.99 for 3/4 of a small cup. Also, not sure if they changed their stracciatella recipe but it's not the same as it used to be compared to the past 4 years I've been coming here. She was a lot nicer to the people that came after us and wasn't stingy so I'm not sure what happens. The owner has always been nice and he gives good portions, so I'm not sure...

We were really looking forward to finding a place that served gelato, especially after our recent trip to Europe where we fell in love with the taste. Unfortunately, our experience here was disappointing. The service was poor, and we noticed a lack of cleanliness and proper hygiene-staff were serving gelato with bare hands and no gloves, which was concerning. While the idea of having gelato locally is great, the quality and experience didn’t justify the high price. We were also confused by the pricing: $5.99 plus tax somehow came out to $7.01. Overall, it just...