Dunkin' — Restaurant in Florida

Service, length of line & food/drink wait time is generally near excellent at this location at all times. So far, the doughnuts, coffee & sandwiches have been up to par with the lone exception being a single item on one visit (out of over 20+ now) that admittedly came later in the day (around 3:30PM in the afternoon). Saying that, is not in any way an attempt to justify, excuse or give this Dunkin location a free pass, but while my being served a regular fresh coconut (not "toasted coconut") donut that was so exceedingly dry it broke in my hand upon pick-up & which also tasted awfully stale (I ate one outer piece prior to tossing it in the garbage) is unfortunate, I don't after 20+ visits that it is indicative of this place's usual routine. Additionally, they may have replaced my subpar treat, however I didn't go back in and ask because considering how this Dunkin location is in the area of West Delray that's also smack-dab, right in the middle of the Century Village, King's Point & another well-known, massive residential community (I forget the name of) that houses & services the oldest of this country's eldest (a.k.a.: the 'greatest' of "the greatest generation") "Bermuda Triangle", I was neither about to kick off any protest(s), nor even pretend to know what terrors these poor, poor employees must regularly see, deal with & face on a daily basis during the morning rush hour in regard to coffee reheat/refill requests, any/all things not being "hot" enough" &/or other general complaints (occasionally accompanied by additional tantrums), all of which, I'm certain occur near-daily. Regardless, I still believe that it's (overall) one of the better local-area Dunkin Donuts, many/most of which I've visited once or twice, if...

Normally I do not submit feedback, but my experience this morning was so refreshingly impressive that I needed to share.

As early as it was, the store at Oriole Plaza in Delray Beach, FL was cheerful, pleasant, and caring from the moment I walked in. The aura was relaxed as the “usuals” were enjoying conversation with their coffee and nicely greeted me, the cashier was very polite as she took my order with a warm smile, another employee came from behind the counter to greet another customer with special needs with a hug; that customer then turned to me to introduce himself; and the staff said bye with a thank you and a smile as I walked out.

I walked out saying to myself, “without a sip, this is the best coffee I’ve ever had.“

Thanks, Dunkin, for making my morning; and please recognize this store and its staff for the lovely atmosphere they provided to start...

I just don't know where to start, the customer service is HORRIBLE!! The black lady that they always have taking orders is rude and doesn't listen to anything you saying. She should even be up there , the black guy is worst then her. He is always staring instead of putting your order in, or doesn't give you your order at all. Than they are coughing and playing in their nose while getting peoples donuts.. NASTY!! I hope management reads this because they need more people with better customer service and...