Dunkin' — Restaurant in Florida

Received regular coffee instead of decaf, causing health issues for my mom. Hard, rock-like bagels - not freshly baked or prepared. Lack of Pride: Employees seem unconcerned with following instructions or maintaining store cleanliness. While there are a few friendly staff members, overall service and store conditions are subpar. Exterminator and cleaning services are urgently needed. Hello, it’s me again. I just wanna add to my review. I just wanna say that I guess just Dunkin’ Donuts or the managers do not care about the customers. They don’t have any pride and customer service is terrible. You have to repeat yourself four times because they keep on making the wrong stuff and it’s like you tell them something 10 seconds later they forget what you said it’s crazy and then I go to the restroom. It stinks. It’s really dirty the toilet disgusting gotta pee all over the side of it And the floor looks like it never been mopped or swept it’s totally disgusting and then one day I went now to use the bathroom. They had no toilet paper I was like are you freaking kidding? Me and all of the tables are dirty they have all of these employees but the windows are nasty. The door when you walk into the place is filthy disgusting Ashtray, and garbage outside is gross. When you’re sitting at the table outside that’s all you could smell Is cigarette butts, the ground is really gross. It needs to be pressure washed and one more thing when you sit down eating your bagel. The last thing you want to see is a roach running across your seat so I really appreciate somebody to get back to me so just can get rectified because it’s definitely a health concern because if the front lobby looks like this, I could just imagine what the back looks like. I mean, I could see what the back looks like just by looking when you walk in at 4 o’clock there’s nobody at the counter everybody’s in there’s only like two people in there in back playing aroundMeanwhile, the trash is overflowing. It stinks like garbage in that Dunkin’ Donuts. It doesn’t even smell nice it look nice but unfortunately that’s the only Dunkin’ Donuts close to me so I really appreciate it if you guys had some pride When you’re making people’s food and listen to what people are asking you for instead of giving me cold bagels and cold bagel bites here when I say I want coffee and I’ll give you a specific flavor and you give it to me with just cream. it’s like you weren’t listening to the instructions. And not paying attention or just don’t give a damn seeing that I’m paying for it. Can I get what I want what I’m asking for and when I order food, can I get it hot or is that too much to ask? I guess management or corporate doesn’t care but if that’s the case, I will contact the...

Not sure what happened here over the last month. i have been coming to this location every morning and sometimes again in the afternoon for a little over a year now. as a former dunkin shift lead, this location had amazing customer service and everything always came out correctly. Over the last month, myself and a few others have noticed that the entire staff has changed, and definitely not for the better. now almost every time i come, no matter what time of day, the wait is almost comically long. the staff just seem as if they don’t want to be there and the customer service left with the old crew. i asked for coffee and was given double the amounts of syrup and when asked if it could be remade was met with a rude tone. On another occasion a friend and I ordered two cold brews, and were given two with cold foam. when i told the girl at the window, instead of offering to remake them since it wasn’t what we ordered, she just stared at us and said “uh well they made them that way.” when i asked if they could be remade she rolled her eyes so i just took them anyway. this morning, the cashier took my bills, and then instead of giving me my change back which i would normally say to keep as a tip, she asked if i even wanted my change. As a current manager and former Dunkin lead, this store is in huge need of assistance before all of your regulars stop elsewhere. This dunkin used to be one that I and many people i know would come to over others just because of the...

This goes for all dunkin donuts when i say the donuts prettymuch suck... one location a female made the donuts everymorning and they all were edible at little rd and us hwy 19. The female moved last year and now the fonuts have gone to shit. French crullers are absolutely terrible. Its a shame that either noone can follow the protcols or can make donuts like this one particular female . Dunkin donuts lost the best donit maker and its a shame that she has moved. Her donuts were light and fuffy. The donuts had the right amount of frosting and they were mouth watering gotta have everyday donuts. Ive came to realize that im safe with boston creme donuts. I always get great 5 star service when im at dunkin donuts. Its always clean and thdy are fast at taking care of drive thru lines or inside store waiting lines. I love my frozen coffees. But i would love to taste that french cruller again. The one that is advertise on tv or when a person is introduce to the donuts for the first time. I usually visit the hudson store or springhill store near burger king on 19 both locations are awesome on ţhe service and speed. Wish they would have the same love for the donuts like the one female did and they would defiently be 10 star store. For now i will stick with boston creme and frozen coffee and will just deal with my two choice...