Dunkin' — Restaurant in Florida

Unfortunately I have had a few bad experiences with service here now. I’ve been happy to come back and try again, but I don’t think I’ll do that anymore. Today I ordered 2 box of Joe’s at the window (I have done this before and know it takes a minute to fill up and prep). I was asked to pull forward. I was there early and only one other customer was in line at the time. I sat there for 20min and no one acknowledged me to say anything or to maybe ask me to go park. So instead, the excellent clientele was driving by flipping me off because they felt I was holding up the window behind me. After 20min I parked and went in. Everything was ready and when I told them the experience I was just told “I understand”. I think a more appropriate answer is “I’m sorry in the future we will consider asking you to go ahead and park”. If they had acknowledged me in the window for the 20min I sat there, I would have offered that option because being taunted by customers was not very enjoyable. I don’t blame the employees for client perception, but this isn’t the first time I have been left at a window with my items waiting and no one even looks my way here. Last time I sat staring at my coffee for 10min before I knocked on the window and asked if I...

Ordered a large latte mocha swirl hot (not iced) ands sat in the drive thru line for several minutes and no one came. I finally went inside the store and waited in line very patiently. When I was finally able to speak with the girl who took my order I apologetically told her that I was in the drive thru line but no one came, so came inside to get my order. I told her what my order was and she rudely turned around and proceeded to make my coffee order and moved the “iced” coffee sitting near the drive thru window in a very upset manner. She made me very “cool”, “not hot” coffee and it was very bitter tasting. She asked if I paid and I told her no, so she irritatedly took my card to the drive thru window register. I asked her if she added mocha to the coffee at which point she huffed and said yes and then asked if I wanted her to make another cup. She clearly was being put out so I said no thank you, added suger to my “cold” coffee and left. No apologies for the initial debacle and very rude. Should not have had to pay for such awful coffee. I couldn't finish the coffee and threw it out....

Went in to DD this morning simply to get a large Vanilla Chai Latte. I walked in and said Good morning to the young man at the register, he simply stared at me and didn’t respond!!! I then proceeded and told him I’d like a large Vanilla Chai Latte and to please make sure my drink was hot. They gave me my order and I walked outside only to have to return because they gave me an extremely cold drink that wasn’t properly made. The young man took the drink and threw it away and the young lady with the purple hair walks up to him and asks what’s wrong and he told her I said I want a hot drink and it’s cold. They both felt it was appropriate to discuss me and get upset because I asked for a hot drink!! They gave me another cup that was halfway filled with nothing but foam and milk!!!!!!!! If I wanted an iced drink I would have ordered it, and if I’m paying , I should get what I paid for. There was nothing but kids so I didn’t bother to ask for a manager and decided to leave to avoid an escalation due to simple incompetence and disrespect!!!! This location is...