Jersey Mike's Subs — Restaurant in Florida

• EDIT ** the store manager replied promptly, addressing and rectifying my issues with this order in a professional and proactive manner which is very much appreciated and prevents this happening to other customers.

I LOVE JERSEY MIKES BUT THIS IS UNACCEPTABLE FOR SUCH AN EXPENSIVE SUB.

Yesterday my boyfriend and I split a Philly sandwich. I took my half to work and bit into something so hard, I thought it was a tooth. I managed to get a picture of it. I called him and told him and he told me he ate his last night and bit into something so hard it almost took his tooth out and didn’t want to tell me because he knows I won’t finish anything if I get a “gross bite”.

He ended up swallowing it. I’m not sure if it’s plastic or a rock, but it was disgusting. It doesn’t bend or crunch. He said his tooth still hurts almost 24 hours later.

I couldn’t get myself to eat another bite and I’m afraid it will scare us away from one of our favorite stores. I had to throw the entire thing away after that. I just thought this was a place I didn’t have to...

⭐️⭐️⭐️⭐️⭐️

I had such a fantastic experience at Jersey Mike’s thanks to Alex and James! From the moment I walked in, they were welcoming, attentive, and genuinely friendly. You can tell they really care about making every customer feel valued.

Alex was incredibly efficient and made my sub exactly how I wanted it, all while keeping a great attitude. James went out of his way to check on me and make sure everything was perfect—something you don’t always see in fast-casual dining.

The teamwork between them was impressive; they worked smoothly together, and you could feel the positive energy they brought to the store. It turned a simple stop for lunch into an experience worth talking about.

Alex and James represent the kind of customer service that keeps people coming back. Huge thanks to them for making my visit such...

I love Jersey Mikes and feel reviews are very important at least at my job it matters if I receive a good review. I firmly believe in sharing the good and bad experiences. Unfortunately, today is a bad experience, I ordered a chicken Caesar wrap and when I got back to my office found that it was saturated in Caesar dressing to point of no return. I threw it away. I called to let me know what had occurred and stated I believe you have a new employee that needs a little more training and did not want to get her in trouble it was not her fault. I was thanked for calling and nothing more. Not, "How can we make this up to you?" Nothing. This shows that the store is lacking in Customer Service Training in a Service Industry. Sad to see, corporate should have a training program. Funny thing is I actually...