Jersey Mike's Subs — Restaurant in Florida

Update - I gave this Jersey Mike's another try. It was raining and the place was empty except 1 other customer waiting for a sub. Again, employees were prioritizing phone orders over people ordering in person. I stood at the counter watching them make sandwiches for 2 minutes before I was even acknowledged and asked if I needed to order. They took my order and promptly started making more phone orders. For phone orders they stack tickets on top of the sandwiches, touching the bread. The inside of the cash register those tickets came out of is not sanitary! Then the guy slicing meat eats a piece of pepperoni of the line, and keeps on making sandwiches. Your hand just touched your mouth man! Finally after a good wait they finish my subs, wrap them up, and grab a bunch of tickets to keep making phone orders before cashing me out! Really?! Lady making subs looks up and asks "have you paid yet??" I could have walked out with over $30 of sandwiches and they wouldn't have looked twice. Then she asked what I ordered - you just made it!! I am the only customer in the store at this point! And I still never got a receipt.

After observing this team on two occasions, one with a full house and another with no one in the store, a major factor contributing to the dysfunction is employees skipping around to different tasks. They are all working on top of and over one another, and not communicating, instead of working in stations on an assembly line. Put one person on the slicer, one person on toppings, one person on register and sorting phone tickets. No skipping around every minute. That's how y'all can improve, take a page from Henry Ford and clean up the sanitary concerns.

Previous review - Order ahead, they fill phone and online orders before the plebs waiting in line, and service is so slow you'll die of hunger before you get your food. I never got a receipt. Staff is running around totally disorganized and yelling at each other. Great subs though if you can...

Firstly, they are not very friendly. I work in customer service and if I treated customers this way I would be fired. They asked the woman in front of me “cold or hot.” And when she didn’t reply due to not be able to hear, the lady behind the counter replied “HOT OR COLD?” Now, I came in as the customer who was ordering three sandwiches at rush hour, which sucks, but it’s just part of the job unfortunately. The lady rolled her eyes when I told her I had three separate orders, and then when I asked for a turkey kids meal she gave me ham. Now my error was not correcting her, but she kept going, so in my defense, I was caught off guard and didn’t want to piss her off anymore. Something a CUSTOMER shouldn’t have to worry about. She then proceeded to tell me I had a total of four sandwiches when I ordered three, and was very persistent in the fact, when I only ordered three.

Finally, I pay and sit down. Then I decide to tell the manager about how my order was messed up. I’m not a very confrontational person, but when I go to the register and say I wanted turkey, the lady cutting the meat says “she said ham!” Very rudely, which I didn’t. So I replied back “I said turkey.” After this, my hands were shaking because I have social anxiety and that whole experience was the worst experience I’ve had in customer service. I realize how little this sounds, but you expect a good experience when you go into Jersey Mikes, not even McDonalds would dare to treat anyone like that.

I highly urge you go the extra miles to the Jersey Mike’s in Lakewood Ranch, it might be in the same franchise (or not, I’m not sure), but I’ve never had a bad...

This is not a review of the overly priced sandwiches nor a review of Jersey Mikes itself. This is a review of an employee at this specific location only. I came into the location with a seemingly short staff, 2 employees were working at this time. 1 was a bubbly young lady, I didn’t catch her name the other was a man named “Gator”. Most of my dealings were with Gator. He greeted me as I walked into the store and was more than pleasant. He and I had a wonderful chat about his grandfather, his history in the food industry, and inevitably his work ethic, all the time he continued to work and move the process along. I, never have been to a Jersey Mikes before, was taking my time and looking for the sandwich to feed my craving. I decided on a Steak and Cheese, this is where Gator promised that he was the best at making steak and cheese subs in the state and well he held true to his word. But, to perfectly honest he could have served me a subpar sandwich that anyone could have made and it still would have been one of the best subs I ate, why you ask? Because, to put it simply Gator made it sub with heart. The entire time I was there he was smiling (so was the young girl) and it just made the food taste better. Now, will I go back….i don’t know. I don’t feel I should have to take out a 2nd mortgage just to buy a single sandwich meal. But, if I go back it will be 100% just to see Gator and feel his happy, caring and welcoming personality in hopes it will...