The Furniture Warehouse — Local services in South Bradenton

I went in the store on 5-13-22 and purchased two end tables, a media table for the TV, 3 lamps and a rug. The tables were at the warehouse so I told them I would pick them up. Rachel and Will who had helped me brought the lamps out to my car and placed them in the back. I went straight to the warehouse and when I opened the hatch to the back of my vehicle I immediately saw a dent in the side of the floor lamp with some paint chipping. The men from the warehouse then brought my table out in boxes and placed them in my car, and they were no where near the lamp. I called the store and Rachel transferred me to Eddie. He immediately told me I could bring the lamp back but they would only give me a store credit. I had just bought it. He then proceeded to try to blame the warehouse guys who hadn’t even loaded my tables until after I saw the damage to the lamp. Then he told me that I took it out of the store and I should have looked at it better in the store. Once back at the store Rachel saw me and wouldn’t even come to talk to me. Eddie went to the counter with me at which time he processed the credit and I told him to refund the media table as I would buy it elsewhere. He told me it would take 7 days for my refund to be in my account which was ok. I left the store and called the South Sarasota store and they had the same lamp. I dealt with Evan there. He was so nice and helpful. He even applied the credit to the new lamp so it was no charge to me. I told him I wanted to order the media table from him. When he checked the computer it showed that the Bradenton store had gone in the computer after I left and ordered another one stating “customer still wants” and used my refund to do this. They had no permission to do this and we’re basically stealing my refund money so that their clerk Rachel would get credit for the sale. I was astounded. I spoke to the manager in the evening and told him what happened and he said he would deal with the employee who did it and make sure no one got credit for the sale. I encountered the worst customer service I have ever had with Eddie who was very argumentative and still tried to blame me because I didn’t notice it before I left the store. In the future if I need anything from them I will shop at the South Sarasota store even though it isn’t...

Heads up!!! Sales are nice but they provide HORRIBLE customer service if heaven forbid something goes wrong with any of the furniture you bought. Sales will tell you anything to make the sale and commission. And Meg, the obnoxious old biddy in "customer service" is absolutely a horrible human being. My husband and I have dealt with her twice after purchasing 2 nice leather sofas that required follow up. One because the sofabed frame was defective and bent on the left side and lower at the foot side, and again because the other sofa is stained and needed cleaning which we paid for in our service contract. She claimed although we paid for the warranty on both couches, the sofabed frames are all made like that and with regard to the stain, "the warranty only covers things like coffee stains and soda stains and I don't know what kind of stain you have on the couch but it's probably not covered". All without having seen either couch. She acts as if its coming out of her pocket rather than a covered benefit we already paid for.

We also were promised a leather cleaning kit for both couches and never received them. When we went into the store, a clerk (as I said, they will tell you anything to make the commission and sale) told us due to covid they were back ordered and they would let us know when they received them. That was months ago. We called the store and was told to to call Customer service. Well, Meg and customer service is an oxymoron. She was rude, again, obnoxious and accused my husband of already receiving a cleaning kit "which is expensive and we don't give them away to just anyone" (never mind we shelled out cash for two leather couches at two different locations) and "how do I know you and your wife aren't lying about not having received a kit already" after he told her we were told as above due to ovid they weren't in stock.

All I can say is that customers deserve to be treated with respect. If Meg hates her job so much she should give it up and make room for someone who...

Problem reported in February gets August remedy... I fully furnished four vacation units spending tens of thousands of dollars in their store. I had purchased four sleeper sofas, two arrived and worked great. When I was ready for the other two they told me they had sold them and had switched to a new manufacturer that was comparable to the original but cost more. When they arrived it was discovered that both sofa bed's mechanisms were dysfunctional. I called in February to explain what was wrong and that I needed two new mechanisms. The service manager Carol sent two services techs out to see why the head of the bed would not lay flat and would only stay in an upright forty five degree angle or go down forty five degrees. After waiting several weeks for them to come check it out and take photos Carol argued that all sleeper sofas are like that and none lay flat. I went back to the store and showed the manager that indeed the floor model laid flat, showed him the photos of the two I received and he agreed that they were defective. He then explains this to Carol and tells me that they have two in stock that they can remove the working mechanisms and switch them out with mine. Carol, steps in and refuses to switch them out and then only orders one replacement knowing I need two. I wait until June for them to come in and call to find out why there is only one. Knowing this error she still refuses to switch it out with one on hand and just called yesterday, July 28th to let me know the other working mechanism had arrived. I had already gotten rid of the sofa and bought a new one that was delivered in two weeks from Rooms To Go. A totally frustrating experience that inconvenienced me and many of the guest staying in the units that could have been resolved very quickly and easily if Carol would have done what was right when it came to resolving a clear disfunction of their product purchased by a clearly once loyal customer. A...