Little Caesars Pizza — Restaurant in Florida

I ordered online and right when I pulled up I saw the cashier putting what looked like it could’ve been my order in the pickup heater. I checked the app to see if my order was ready but it had just updated to being put in the oven so I sat and waited almost 20 mins constantly refreshing my screen for updates. Well after seeing a young man walk in wait on his order and then leave I finally decided to go inside to check on my order because the status was still saying in the oven. The cashier was extremely polite and had great customer service although she was the only one working the register and also helping with orders. She pleasantly greeted me as soon as I walked in and told me she’d be with me in just a moment as she had just pulled an order of cheese bread out of the oven and was cutting and packing it up. The manager walked up while I was waiting and promptly assisted me and when I inquired about my order still showing in the oven after 20 mins of waiting he then walks over to the pickup warmer and grabs the same box that had been placed in there as soon as I pulled up (20 mins ago). I let him know that I was sitting outside when it was placed in the warmer and he says that the screen on the warmer is broken so there was no way to update the status to let me know that my order was ready. How infuriating that I sat there for 20 mins and my food was literally ready as soon as I pulled up. And I only like their food when it is fresh out of the oven so of course I didn’t enjoy eating food that had been sitting in a warmer for 20 mins that was a rubbery greasy mess. UGGHHHH and the manager didn’t even apologize or try to compensate for the inconvenience. Also I had a drink with my order and even that was gross 🤢 IRRITATING 😠 however I mean it is lil Cesar’s … not much to be expected … I rarely ever eat them (and pizza period unless it’s homemade) and was excited to try the new puffs thinking they’d be a good quick snack since I’m a lite eater and was in the area.. such a total let down. I do however think they have the potential to be a tasty snack fresh out of the oven. I only like their deep dish personal size pizza but it’s usually too much for me and the puffs are like little bites of the deep dish pizza which is the perfect amount. I may try again at a different store with better...

I'm absolutely livid That they won't take Over the phone orders anymore Period Their online Was down I called them And they told me that I had to come into the store to order And I explained to them that I had a three-year-old and an infant And they told me they they still would not take the order over the phone And The online services was down Because I could not even order online They have not been taken over the phone orders for the past Two months At least Now I've been having to go to another store that is further away from me Because they don't want to take over the phone orders I have children Sorry grandchildren that I usually have with me So I don't want to have to sit in the car and wait 10 to 20 minutes or however long it's going to take to make my pizza's opinion on how busy it is I gave you all one star but This store doesn't deserve that Because that guy told me that Yes I was upset and I cursed at him But he told me to go to Papa John's His name was Manny at the Wells Road location Orange Park Florida 32073..

So on this night got got home late and decided on lil Ceasars stuffed pretzel crust pizza. I called to order and No answer so I drove to the lil Ceasars and ordered.i ordered 2 of the same. Got home to dig into it and it unbearably salty. My husband likes salt bit couldn't even eat but 2 slices i called the store back at 9:30pm and mo answer once again. So I want my 2 free pizza's oh and they wanted me to pay by card only but when I told them I only had cash it was when I almost left they said oh ill take ur cash.. why are they closing dn an hour...

Well I am now a x customer because I was told the young dough girl don't work there anymore and she was the cleanest dough person they had. No one wears gloves doing anything and I have seen it first hand myself.. Why I have also seen bugs and have seen employees kill them . Ever since that young girl that worked from counter and dough left.. I have seen a turn for worse. I won't be going back.. Parking lot always a mess , windows never clean.. She kept up with all that.. Now the whole family works there and they ran everyone else off.. Ever since the new manager , I believe Shadeema has been there , she just hires on family and fines reason to let others go.. I thought family wasn't supposed to work together.. But that store has a whole damn family took over... They don't care about the customers. They only care about how much money that nasty store makes.. Nasty dirty dishes.. A food born illness waiting to happen... You eat there and end up sick . That's why.. Good luck.. I spent a lot of money there and it's sad I won't go back..Enter at our own risk.. That sign should be posted on the front door.. Cause I'm sure there is...