Outback Steakhouse — Restaurant in Florida

I have been to this Outback location MANY times. This particular visit was a very rare lunch visit as we usually only go here for dinner. My boyfriend, daughter, granddaughter and I got to spend some weekday time together so thought we would go out. We were so pleased to see they have very reasonably priced lunch combos SNd the star of the show that all 3 adults ordered was AYCE soup and salad for only $7.99, we all got the French Onion Soup which is amazing there and I got their delicious house salad while the other 2 got Caesar Salad which is equally as delicious. We ordered chicken tenders and fries off the kids menu for my granddaughter which are great as well.

Since I have eaten there so much I will also list and rate some of the other items we have tried:

*Ribeye steaks- delicious here but we all prefer them wood frie grilled but with extra original Outback seasoning! *Seasoned & Seared Prime Rib- this is our new favorite, if u like highly seasoned meat that is a little on the salty side....YUM, we LOVE it! *Filet Medallions with garlic butter-I ordered them once, they were just ok and don't plan on ordering again. *Lobster Tails- They are fantastic here, have had them many times bot ways, wood fire grilled and steamed. Although I prefer the flavor of the wood fire grilled I have finally settled that if I am getting Lobster there it has to be steamed as every single time I have ordered wood fire grilled they over cook it:-( *Homestyle mashed potatoes- just ok, wish they would have kept the garlic mashed potatoes which were fantastic. *Sauteed mushrooms- these are ok but VERY salty and taste like something out of a can, wish they would make them fresh. *French Fries- are great unless they are served at room temp which has happened to me more than once, I especially like them loaded with cheese and bacon then dipped in their delicious ranch dressing, they have some of the best ranch dressing ever and it has a slight heat to it! *Baked potatoe soup- is yummy and if I am in the mood for a potato at Outback I will usually get these as a side instead of the mashed or baked potato. *French Onion Soup-Always perfect and nicely broiled cheese, our fave! *Blue cheese wedge salad- yes please this is delish! *Bloomin Onion- yummy, my boyfriend prefers this but I prefer the petals as the big onion is too much for us and in my opinion is greasier than the individual petals. *Seared Tuna-many may not agree since it's a chain but this is mine and my boyfriends both favorite place to eat seared tuna, sometimes I even get the large order as my...

So typically we will dine in however after being at Disney all day, we didn't want to cook and didn't want to go out, so we ordered take out. The order was supposed to be ready for pick up at 6:32pm ET. My wife arrived a little early, so we expected to wait a little. My card was ran at 6:24pm ET....The food was brought to the car at 6:58pm ET! From the time the food was supposed to be ready, 4 other cars arrived after and received their orders. She said the woman running the food kept telling her it will be right up. After all that, when she finally got home, they put my steak in her box and hers in mine. Both steaks were cold, not even room temp. I don't post complaints often but this was just such a terrible experience in every aspect! Like, in the amount of time she waited from the time the order was supposed to be ready, they could've started the order and made it twice! I don't know what happened today, but I truly regret ordering from Outback. I spent $70 and ended up not even eating anything but the salad. She had our son with her and he was screaming and crying since tired of waiting so she gave him her phone to settle him down and keep him occupied while waiting. Meanwhile I am trying to contact her as I'm nervous since it had been almost an hour since she left the house and I'm terrified something had happened to them. I end up loading up our infant into his car seat and taking our other vehicle to go look for her. In my mind, at this time I'm thinking she got in a car accident and that's why she couldn't answer the phone. So I do understand. she should've let me know she was giving him the phone but at the end of the day, a 24 minute wait after your pick up time is unacceptable! So all these feelings I went through was ultimately the reason I couldn't eat when she called me from home wondering where I was. Also, all these emotions I went through are the reason for this long winded review. Go through my history of reviews, never have I left ANYTHING even more than a few sentences. This location needs to do better,...

If I could give 10⭐s I would and that's all thanks to our magnificent service that was provided by Brad Kipp! I wish there was a Brad Kipp at every establishment we visit! We were 1 of the last customers that came in last night and Brad made us feel so welcomed, we felt like we were his 1st guests of the day! Brad had a smile that shined through his eyes! He provided great suggestions when we weren't sure what appetizer to get. He suggested the 3 cheese steak dip and boy was it cheesy, creamy and had the perfect amount of chopped up steak bits and it came with perfectly seasoned chips! It was perfect for 2 people to share! I always ask for water with lemon and the majority of the time our waiter forgets the lemon wedge, well not Brad! He understood my love for lemon water and gave extra lemon wedges! We ordered the combo plates - steak/chicken and steak/twisted ribs! Everything was hot, fresh and flavorful! Brad continously checked on us to see if we needed anything and didn't make us feel rushed. Most places at closing time would have thrown the check on the table as your meal came out and say "whenever your ready", to me that just feels like they are ready for you to go! However that was not the case here. Brad made sure to get our loyalty dine in rewards # and check for any rewards that were available to use when it was time to pay. Brad and the manager checked to make sure our steaks were cooked to our request and when mine wasn't, they took it back and fixed the issue promptly and it came back perfect! I know these may seem like small things or things that a server/waiter/waitress/manager should already be doing but lets be real not everyone does it right. Next time you visit this location ask for Brad Kipp! His bubbly energy is infectious that even if your food comes out with a slight mess up you won't even notice or get upset! Thank you Brad for making us feel like we are on...