Papa Johns Pizza — Restaurant in Florida

If I can give this place 0 stars that’s what they’d be rated. Note this was a delivery and we ended up driving there and they did nothing for us.

Cheese pizza burnt to crisp and my vegetarian pizza had pepperoni - please run your cameras at 7:15-7:30pm on Jan. 9th, 2025 and if you have audio ensure to play that too, because the “manager: Kayla” (not sure if that’s her name or if she was the manager or not as when we came in she stated there was “no manager” that could help us with our issue).

Pizza ordered before 6:20pm and was deliver a little after 7ish. We open the boxes (see pictures below) and my family loses it; my kids don’t want to eat, the other 1/2 of my vegetarian family can’t eat the food because it went from mushroom and pineapple to pepperoni and burnt knows what. We can’t not have the kids eat and there’s no time to cook (hence: why we ordered out). My mother-in-law says “there’s no way they saw this while they were packing it and thought it was okay to deliver this.” So we drive over to the store and the night only escalates from here. We get there and ask for the manager, no one wants to help until we start asking if we can get serviced. & then here comes this lady: “Kayla” we explain our situation, she says “theres no manager here that can help you with both a refund and a remake.” That we can call back in the morning because she can’t give her manager’s personal number out. So we say fine, remake them and ask for her to comp a 2-liter Dr. Pepper for the inconvenience and she gets nasty which triggers me and no all my cool is out the window and the place got loud. There was ABSOLUTELY no professionalism, no urgency to assist or be empathetic for burning one of our pizzas and making the other pizza completely WRONG! Literally, she didn’t apologized for the mistake. Gives us our refund and tells us she refuses to service us & offers us to keep the incorrect pizzas that we left right on the counter because gross! No one asked for an extra well done pizza or pepperoni instead of mushrooms.

I’d random onsite drug test all of those 3 employees I saw there tonight. Even the guy who came and helped someone that came in after us had nasty looks and comments.

*Called later that night for a manager and I was placed on hold for over 5mins and gave up. So here’s this review in the hopes that some papa John’s...

Hi there. Pizza lover here who feels compelled to leave an opinion about my experience with this particular location to try and steer anyone,who will listen, away.

I love pizza. Let’s start there. To prove that, the reason my inaugural review on yelp is of this distributor of sub human waste is because my niece gave me a gift card for Papa Johns on my birthday. She happens to love eating Papa J’s down in Delray. In fact, I’m certain the reason she still loves Pizza is partly due to the fact that she’s never eaten pizza from my local Papa John’s (lucky girl).

Anyway, my wife and I order the Parmesan crust pepperoni pizza. Seemed like a solid order and how could that possibly go wrong, right? Welp, I’m here to tell you my friends that it is indeed possible to screw up what is known as the cornerstone of any pizza shop.

First off, showed up cold. Not ice cold but cold enough for me to notice when I touched the bottom of the box. Opened up said box anticipating the delicious smell of melted cheese and salty meat harmony and instead was greeted with the aroma of stale cardboard. Choose to ignore this problem (my fault for trusting a franchise to correctly make pizza, crazy I now realize).Grabbed a slice and half of the pizza came up with it. The cheese and crust didn’t tear apart like most pizzas do and I knew I was in trouble. Whatever though. I’ve eaten cold pizza before and I’m still here.

Anyway, grabbed a pair of slices for myself and the wife and opened up the garlic sauce anticipating savory deliciousness to put a bow on the week. Took my first bite and knew I was in for a long night. Knew that this meal was going to come back out and not in a gradual fashion. Decided to throw the rest of the pie away immediately because I thought it might keep any rodents that might be lurking around away. Waste not I guess.

To conclude, not upset at Papa John’s for making us feel like trash. In fact, some solid food poisoning might be good for me right now. To be honest I’ve been gaining a little too much weight lately and need to drop a few. Like I said, I love pizza. More upset that my wife has to go through this as well. So I’d like to say thank you Papa John’s. Thank you for my immediate weight lose, making the sight of pizza revolting to me now, and for showing that there is such a thing as a...

Y'all need to put some respect on this location. Haven't ordered Papa Johns in a long time enough that points is expired and tonight I was craving it and wanted it to be delivered for me and my Mama.

Tell me how the service is amazing like I got notification thru call by Isaiah and they seem very friendly and polite in letting me know their arrival time and clarification for my addy which is great since I always want heads up for anything good or bad.

Arrival was fast, pizza was great and I have no complaints whatsoever. I'm really dumbfound at the reviews but maybe we got new workers and management who knows, I'm just hoping that someone give Isaiah some recognition for a wonderful service well done.

For reference this is a Large Pepperoni Pizza and a Large Works with minor adjustments of having Pepperoni, Italian Sausage, Mushroom, Jalapeno, Onions, Green Peppers and Black Olive. Both pizzas have Garlic Parmesan Cheese as a Crust Flavor and well done is the key for the two pizzas esp the Works to be perfect.

Anyways, for anyone that is skeptical of this place, give it a try maybe on a day that isn't so busy like Monday night like I did but depending on financial ability, I will return here for delivery or pick up.

Thank you and...