Pizza Gallery & Grill - Gourmet Pizza, Art Gallery & More — Restaurant in Florida

My usual experience was not the case during this visit. We book the back room monthly meeting with my Teen Group. We book the room for our meeting that runs from 5:6:30 and never runs later than 7pm. We have meeting minutes that reflect this. When we arrived today the manager told us that we aren't schedule until 6pm and we stated that is not true. She insisted and then said there's no way you have it at 5pm because the waitress doesn't get here until 6pm. I said that I don't schedule their wait stuff so that was an error on their part. She looked in the computer only to see that we did have it for 5pm and HAVE HAD IT FOR 5PM all year! She proceeded to get the room ready and by this time we're already overdue in the time to start our meeting. While we waited jn the lobby area the mgr and the hostess were very dismissive to my group of 10 teens and myself. When we approached the room the projector screen wasn't set for use yet. The manager lowered the screen partially and when I said it needed to go down further, she said you need to enter the code! The code has nothing to do with the screen being lowered to the right setting. A few minutes after she left we realized that there was issues accessing the screen using rhe code provided, therefore I asked for the Mgr again. She came over and acted like I was the problem. I asked her is there a problem with our rsvp this establishment? She said "well you seem upset" and I said that I was disappointed in the way she was treating my group and that we didn't deserve that. She said "well your group doesn't meet the minimum spend of $100 an hr, and that your group stays until closing". Both statement were false as we pay our share and are never here past 7pm due this being a Sunday night and the teen having to get home to prepare for school. Plus our meeting minutes show otherwise. She said that "she will "observe us going forward"!. Even her wonderfully polite waitress was able to confirm that we never are here over our 7pm time slot. We've always had great service here with the wait staff and chefs however this experience with the manager can not be over looked as she sets the tone for the restaurant. I was left feeling that Pizza Gallery didnt want certain demographics (even though well behavied and well educated) in its establishment. I will be looking for other options in the future if this type of treatment to their guest is standard protocol. I must reiterate that the waitress that waited on us was great however this NEW MANAGER you've hired is going to hurt the business by running off customers and creating a hostile work place. I am open to a call from the owner to discuss my issues. Our group contact information is on file there. I will not name our organization for fear or repercussions from those that support this type...

Update 3: I saw that you're asking me to delete this review despite your terrible management practices. Did Pizza Gallery pay back the money that was kept from the tips that YOUR employees worked for? or did Pizza Gallery keep it?

Update 2: Pizza Gallery updated their response to state that after a year since posting this review, they finally changed their policy 2 weeks ago and would like people to forget that they were ripping off their service staff by telling me to "do the right thing". Take care of your employees, that's how you stay in business. Clearly the overwhelming negative reviews of your scummy practice affected it enough for you to change it but not the attitude that you were wrong. The right thing to do was not taking a cut of your employees tips. Otherwise, nothing that was written was inaccurate.

Update: Why doesn't 100% of my tips go to their employees instead of 75%? No other restaurant in the Avenues has a "commission based" policy that happens to strategically only benefit the company owners rather than their servers. You can call it whatever you want but at the end of the day this company is taking tip money from their servers. If you already tip 20%, your server will not see 100% of the money for their tips and that's the point of all the people complaining. We want our server to get the money I'm giving them. Not for the company owners to take 25% of their tips to keep to pay for business expenses. Is Chris really this hard up for money??

I was sat in the bar area and they had this placard flipped around so you couldn't see they steal their servers tips by including a mandatory 20% service charge and take 25% of that to pay for business expenses which should be illegal.

They replied to another review that this was a commission based approach to serving. This sounds super scummy since it's very generous of the Pizza Gallery to keep 25% of their server's tips. You also don't hide this behind a card on a table that most people will not see prior to ordering. This place is run by scum bags and we can find mediocre pizza any where else in the county and I will gladly never see foot in this...

We live in Vero Beach and shop at Viera’s outdoor mall, usually at Belks. We arrived at lunch time and drove around trying to find a suitable place to eat. the Pizza Gallery caught our eye and we decided to give it a try. We were greeted as we entered and were struck by the beauty of the huge aquarium which occupied much of the front area. The fish were amazing and varied. We were shown to a booth along the wall. The waitress appeared soon thereafter and took our drink orders. On her ecommendation, we decided to try the Sangria. The pizza menu was varied - a lot of fancy names for the different types of pizza. We wanted a medium pizza with pepperoni, peppers and onions, cheese and my wife wanted black olives. We let the waitress choose the name of the pizza for us, based on our choice of ingredients - apparently it was to be the DIVinci Masterpiece. The Sangria came, and was our first clue that’s the meal might be a disaster. The Sangria had to come from a can…we thought it tasted like a version of High Noon seltzer. The price was outrageous…$12. Per glass. Ugh. The pizza arrived soon and the looks alone should have sent us running to the door. The onions and peppers were undercooked, if cooked at all. The sausage was presented as Hugh chunks of meat. In short, DIVinci should have worked harder on his masterpiece - and I’m sure the artist is spinning in his grave because this pizza parkour ruined his reputation by naming this disaster of a pizza after him. The pizza was so bad that if I had a dog, I wouldn’t feed the pizza to him…and I would never name it after one of the most inventive minds in history. Ugh. The Pizza Gallery and Grill is a place to be avoided - it is very expensive and the food is not palatable. Needless to say, we won’t go back and we won’t be recommending the Pizza Gallery to any of our friends. It’s a sad day for us all when the best thing in a pizza parkour is the...