Pizza Hut — Restaurant in Florida

The manager Joshua at the store handled everything amazingly.

What happened: I tried to put an order through the app and got an error message that the card number was incorrect. The charge did go through to my card. So I called the store the manager could not find my credit card transaction. So he advised to call customer service number on the app. So I did.

Corporate Pizza Hut customer service sucks. The guy just basically told me I was screwed and that I would not be able to feed my family tonight. I asked for a supervisor and was informed none were on the floor. I asked for his name and he put me on hold and hung up on me. Very unprofessional customer service reps.

So I called the restaurant again to place my order. I told the manager what had happened when I called corporate customer service. The manager Joshua was very helpful letting me know it was a phantom charge and would come off when the charge settled. He was shocked at the way the customer service rep handled this situation. Joshua made the whole situation better.

Corporate needs to learn how to handle customers. If it was not for the people in your stores you probably would not have half of the...

Ordered 2 large cheese pizzas with 4 garlic dipping sauces and order of cinnamon sticks. Not a hard order I would think. The first delivery guy gets there and gives me the 2 pizzas and I said, where's the cinnamon sticks, he said I have to get them. The way he said it made it seem like they were in his car. I walk in and put the pizzas down and go back outside, he's sitting in his car in my driveway smoking a cigarette. I asked what he was doing he said, I told you I have to go get them, apparently he forgot them at the store. I go in my house a little frustrated and figure we'll at least get to eat the pizza. All 4 of the garlic sauces were busted open all over both pizzas. Not everybody that was here liked garlic sauce including my child. Needless to say I was even more furious. I called the store and asked for a manager. She redid my whole order. And she's the only reason I gave this place 1star. That first delivery guy should be fired in my opinion. Screen your delivery drivers better. The second...

I am writing to express my extreme dissatisfaction with a recent food delivery experience. Last night, our delivery driver, Ryan, arrived with our order in the back seat of his car along with his dog. This is absolutely unacceptable and raises significant concerns about the sanitary conditions under which our food was transported.

I am appalled that Pizza Hut does not seem to have measures in place to verify and ensure that your delivery drivers adhere to basic hygiene standards. The presence of a dog in the same area as our food is a serious health concern, and it is baffling to me that such a situation could occur.

This incident not only violates basic food safety protocols but also undermines my trust in your service. I urge you to take immediate action to address this issue and ensure that such breaches of sanitary practices do not happen in the future. There must be regulations and standards in place that prohibit...