Popeyes Louisiana Kitchen — Restaurant in Florida

Gulf Breeze FL store # 13460 4/20/2024 @2:50PM: order #107: drive thru order 1-shrimp tackle box French fries as a side, and tartar sauce. Easy right? WRONG!

Thought I’d stop for a quick a late lunch. I have not been to Popeyes for 5-years and thought I’d give them a chance. It seems there were other customers so I was surprised this got so complicated and wrong so quickly. It’s almost like they worked at trying to get customers (that’s right guy behind that arrived moments later also had problems with service). Q

Long story made short; after who appeared to be a manager took my order at the speakers, at the window, and a staff member asking me two more times what ordered; I went inside to get a refund. When I asked for the refund, the supposedly manager said, “There’s your order” pointing at a bag picked up by the staff member and held to me. Being upset at the poorest experience of service “ever” I replied, “You’ll hear about this!” And I left the store with the bag handed to me; as my supposed order.

LOL… I should have known better; 2-miles down the road, now still angry I open the bag to find Shrimp, a biscuit and coleslaw… no fries.

How seriously bad can a company allow this kind of management and examples to staff members of how to not be organized?!

Oh I forgot about the other guy who was behind me in line… his order was screwed up too. After a couple of visits from a staff member he left the place shortly before me. I don’t know if his order was ever corrected or not.

And what’s really is sad is that the $6.41 for the incorrect meal; the 20-minutes of my wasted time (including the time to complain on here), and loss of trust in this Popeyes (and most likely the regional team for allowing this type of work ethic) (like I said; not just my order… but I’d bet there are numerous others who get cheated and never reported it).

I’ll never YES never visit this Popeyes location again! Believe what you may and I’m sure Popeyes people like this will cry and say it was the customers fault; they were having a bad day and took it out on us trying to please the customer…. Well there is where the truth will be told because I got it on video. Yelp, conversations and the numerous trips to my car and the other customers car with poor service attempts are recorded. From the speaker order, the conversation with me and the other guy (I had my window down) until down the road and finding g out I was ripped off… all recorded. I saved the video from my cars camera and once I have more time to waste on this Popeyes location; I’ll be posting it on social media. #popeyes #ripoff #poorservice #gulfbreeze #badmanagement #donteathere...

Excuse me if I butcher the spelling, but Lamontah and Elijah truly have the professionalism and hospitality of Walt Disney himself. I’m not joking.

My bf and I ordered the classic sandwich combo with cheese. They were out of Mac n cheese for a side, apologizing and asking what other side my bf wanted. My bf decided mashed potatoes and gravy and they threw in an extra mashed potatoes because I ordered fries and I’ve actually never had the mashed potatoes before. What a GAME CHANGER. First of all- you can’t compete with popeyes unless your grandma knows what she’s workin with… this meal with the mashed potatoes was beyond my tastebuds to comprehend because I devoured it faster than a hot dog competition.

Furthermore, Lamontah and Elijah made me feel like I was already home in the driveway and I was in the popeyes drivethru. Very polite, asking if had everything, very happy and professional..I could just feel the team’s energy. I’m not doing this post to troll or even gain anything other than the respect and happiness of these men and you will all realize it too if you go thru the gb popeyes drive thru...With Elijah, Lamontah, and possibly me too.

Service is not robotic, sorry chic fil a, Elijah and Lamontah are beyond that in hospitality and personality than Webster has words for. Gold standard. Thank you guys. You are awesome and I hope the CEO sees this. If there’s anyone that can send this to higher ups please do or have them respond to this review and I will personally fly up there..I mean it.

Please accept this as a formal review. I can be silly, but I truly meant every word. I’ve also never wrote a review on Google before and I’ve been alive for 29 years, nyc, Japan, all of it. Yeah- Meant a lot after completely changing my mood after that 5 min experience...

I am surprised this establishment is still operational. The lack of proper training and attention to service is concerning. There are two teenagers working who appear unfamiliar with the procedures and what needs to be done. The food served was apparently hours old, and even the biscuits were overcooked. None of the drinks were functioning properly; I tried Fanta, Coke, and Sprite, but none of them tasted right. I addressed my concerns with the staff member at the counter, but she seemed unsure of how to handle the situation and stated, “I don’t know what to do.” The manager responded by raising his voice rather than providing guidance or training. On my previous visit, I observed customers waiting over 30 minutes for their orders. There appears to be a lack of accountability, care, and willingness to improve service. I wonder what procedures are in place for inspection. If the staff members are unsure of how to serve food, it’s unlikely they are trained in proper kitchen cleanliness as well. From what I saw, the kitchen looked unclean. I decided to discard my food and leave. Regrettably, I will not be returning to...