Rosati's Pizza Pub Authentic Chicago Pizza — Restaurant in Florida

Review up#3 Paid for a pie that I did not order or eat. Or he will call the cops and lie. Thank God I was recording. You do realize that what I ordered wasn't given to me. If your saying it wasn't a mistake why would the waitress & manager want to look through the pizza for pepperoni. Doesn't make sense does it. I 100% told the waitress about me not being able to eat any meat & explain I will have a reaction if I eat meat. It's on recording your server made a mistake. No one was aggressive. The male manager got really disrespectful and nasty. Told me that I should not go out to eat with allergies. Waitress & manager hands all over my pizza to look for pepperoni. That's when I said I can show you with the spatula. Unprofessional & unsanitary. Its on video. Offered to pay for chicken my child ate manager said no. Unprofessional. Asked to fix the pizza he said no. The problem is your manager. Lady in the kitchen told me it was ok pay for just the chicken bc the pizza was wrong. Manager told her no. Ask for half Chesse which I didn't get. Also on my video recording I took with the police officer. Restaurant at fault bc they made the mistake not me. Manager very combative & has a disgusting mouth, lacks professionalism & respect. Which will definitely effect your business. Being untruthful will not help your business. I have all proof needed. No reason to lie. Your manager needed to do was fix the problem but he kept saying no. Why does a customer have to pay for something they didn't order & your manager refused to fix. Make it make sense. Yet I'm at day 2 at the hospital. Manager should apologized for the mistake & fixed the order. This was escalated bc he refused to fix the restaurants mistake. If you order half plain you should get half plain. Restaurant is at fault decided not to fix issue. Dangerous to people who explain they can't have meat. Waitress said there would be no issue with half plain due to me not being able to eat meat. I explained it 3x b4 ordering. You make no sense. Now I am suffering from eating pepperoni due to your restaurant negligence.This is very sad on your end and a business. You would not fix the order and then want customers to pay for something they did not order. To end up with Pepperoni in my stomach. The pepperoni was under the sauce. And then having to go to the er. If I order something that I am paying for it should be what I ordered not what you want to give me. This is the worst places I been to.Well I got the pizza start to eat the Chesse side and there was pepperoni in my supposed to be only Chesse side of the pizza. I called the waiter over and told her the situation (which she knows bc I told her I cannot have meat) she then try to look in the pizza herself with her hands all over the pizza. So I said I can show you & showed her with the spatula by moving the pizza sauce. She called some man I guess manager. He put his hand all over the pizza. He said that there was still 2 pizza slices without pepperoni I can eat that. I told him that's not ok bc it's supposed to be half plain. If he can fix it. He told me I have to pay to fix it. Which was crazy to me. Bc I literally just ate meat for there mistake. So now my throat started to swell up Im getting reactions to the meat I just ate. Etc so I told him I don't want the pizza. He told me I shouldn't go out to eat if I have allergies. So nasty and rude. Telling me in front of my young child o well I should not eat out & should know better not to eat out. I told him I'll will pay for the chicken my son ate but not the pizza I barley touched. The whole pizza was left at your restaurant. had my son with me & felt bad for my son bc how nasty this man was. This women spoke with me who worked there & said it was the waitress fault. I said ok but the problem is the man giving me a hard time after me eating meat for the restaurant mistake. I paid for a pizza that I couldn't eat which is beyond crazy. Cops where called officer even told me he wouldn't eat the pizza either. Smh still in disbelief. Picture pizza I...

This was our first time back to the restaurant after it had changed owners. When we walked in we immediately noticed a change in how things felt there. Everything felt very unorganized. We were promptly seated and we placed our order right away. Our server was fine but a little rough around the edges. As we waited for our food he checked on us to be sure we had everything we needed. As we sat there, the wait became longer and longer. After waiting nearly 45 minutes, our server apologized for the delay in getting our order out and said the kitchen was behind due to online orders, (strangely we so no one coming in to pick up orders). It should also be known that we were the only customers in the entire restaurant. It was complete empty except for us and the staff. There is no reason why one pizza should take so long. After waiting a full hour, our pizza was finally ready. The pizza was good but it was overshadowed by the unacceptable delay. What we found odd is that the owners were constantly walking around but not once did they ever come to our table to check on us or apologize for the long wait for our food. This is unacceptable and irresponsible of a new owner that should want to make sure all customers are taken care of. In reading reviews left by others, it’s clear from the owners response that have no interest in making things right. Based on our experience and the owners lack of concern for poor service, I don’t see this restaurant staying open for much longer. This is sad because they have a great food but unfortunately the poor customer service will not have us...

EDIT: To your response, that’s not at all why I returned the item. It was undercooked to the point the dough was raw inside, it was extremely greasy and the pepperoni wasn’t cooked at all. Yes, was I disappointed it wasn’t eight dollars because I got the wrong Rosati‘s restaurant, but is that’s not your fault so I paid the $17 for it and left with high expectations but that is not at all what I got. When I called you offered me a five dollar credit or to remake the item, when I explained that’s not what I wanted, you finally agreed to a full refund and then hung up on me. So I had to call back to confirm that I was getting refunded. I left that part out at originally because I was trying to be kind but for you to turn around and blame me for your poorly cooked food… that’s all on you, not me. Not only will I not return there ever again I will make sure to mention how professional management is. I highly recommend you just go across the street to the other Italian restaurant that knows how to cook and has the best staff ever!

Ordered a calzone and it was completely soggy and raw on the inside. Pepperoni was very undercooked too. The manager eventually agreed to a refund and hung up immediately. Last time I was there I ordered a salad for my son who just wanted lettuce and dressing and it had to be remade 4 times and the pizza took 2 hours for dine in. I was hoping for...