I visiting Miami and staying at Aloft Miami Dadeland. I came here and was very impressed with the male server’s service . Came back second time and still enjoyed the freshness of the Sashimi and salad. Food is just great! Today, I went for the third time, the male server was not there. I needed to take a half hour quick dinner as I was heading to work right after. A female server was very busy, so I just quickly ordered at the sushi bar dining in. She came around later and I informed her I ordered at the sushi bar, she got pissed with me and snapped at me not to order at the sushi bar. Duh? I never knew customers are not allowed to order at sushi bar, what’s a sushi bar for? She clearly was not friendly with me after, like hating me or something. Then, when I paid, the 18% service charge was already added, which I did not mind at all. However, when I asked her for toothpicks, she said the restaurant does not have toothpicks. Really? So if the restaurant owner reads this, please, you need to have toothpicks. Or tell your lady server to be a little understanding and kind. I was gonna go again as I am working all week until Sunday, but sigh… I cannot say I will go back again in the future. Great food no doubt but many other restaurants have...
Read moreDont go! Stop and turn and runa away! Very dirty l, food was cold and small portions and very expensive. Very rude servers even for Miami. The server packed my food in a container to take home. She didn't put the lid on it correctly and so of course pepper steak sauce leaked through the paper back and spilled all over my business suit. When i went back and to let her she what happened, I was ignored and insulted. She laughed and never once offered an apology. It was your mistake at least apologize. She said she needed the manager to refund my money and then disappeared and left me waiting on purpose whil she wiped down a table. When i said excuse me she started aggressively getting my money back and didn't have to wait fir the manager anymore. Just real passive aggressive and they clearly don't care about the customers. Even before that happened the serve4 was rude, she got upset because I wanted to sit a booth. She told me the booths were for sick people. Then she said it was for big parties. There was only me and one other person during a...
Read moreI was just scammed out of my lunch! I called yesterday and asked if they're still doing lunch specials, and they said yes. I asked because it says miso soup/salad and a spring roll is included, but for dine in only. There's currently no dine in, due to COVID restrictions, but she still said yes. I go in and order 2 lunch specials to go and asked for the miso soup. I was charged for 2 miso soups. I asked if it was included, she told me no, since it's dine in only. I mentioned to her the conversation I had yesterday, to which she says to be untrue. I return the soups and am refunded, she was being rude nonetheless. As I drove off and check the food I see 2 spring rolls. Meaning that the soups were supposed to be included with my lunch! She charged me because she may have thought I wasn't going to tip (I'm Haitian-American btw). I am disgusted by this act and...
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