Sonny's BBQ — Restaurant in Florida

I drove an extra half hour out of my way so that I could bring good brisket back to my mom in SF. I didn’t see the option of brisket by pound or half pound on the menu. So, I ask the cashier and she looks it up in her system. I order it, she asks me to pay before hand. The pay menu includes tip option even for take-out. So, I pay and tip. I am later told there is no brisket. This is 8pm, 1hr before closing. The guy next to me has a huge sandwich full of chopped brisket. I ask how that’s possible & she goes to get someone to process refund. This employee says something about problems with their vendor. He proceeds to refund me, but tells me it’s voided instead (even though I signed). Whoever trained these employees or owns this franchise has forgotten what it means to serve southern food. There was no southern hospitality. I told both cashier and this guy that I drove out of my way for this. I’m not told that they’re sorry. I’m not told how fantastic some other option is on the menu. I’m not given some sort of coupon or voucher for having faith in their establishment and compensating me for my trouble of going there. They show none of the customer service you’d expect in an actual southern food establishment or even just good customer service. They could care less. That’s why a Dickey’s should show up here. I’ve seen their brisket and it doesn’t look half as juicy or their burnt ends as black & peppercorned. But I know Sonny’s is also a chain, so I thought I’d give it a try. 👎Honestly, idk if I believe all their brisket was gone. To me, bc I asked for something not explicitly on their menu (but offered on menu at every other BBQ place I’ve been to in TX ,La, MS, & FL), they decided not to provide it. Maybe they weren’t out but were short on the item & decided to say no to me with 1/2 lb which could be 2-3 of their brisket sandwiches instead. They didn’t have to lie. And if they did insist they’re out they could have given the brand a good name by offering a discount for my next trip to the establishment or raved about their other items. But they had no concern that I left their place hungry and a...

This is a tough review for us as it was the first time here, after wanting to try this place for nearly two years living in the area, and some of the food was served cold or lukewarm. It may been a bad day in the kitchen but it unfortunately made the meal less desirable. We chose three meat combo that my wife and I would split to try their different offerings. It was a 3:00 Sunday meal so an odd time and the place was fairly empty. We were seated and ordered some drinks. The Amberbach was served nicely cold and was really good on this hot afternoon. We ordered a combo with Baby Back Ribs (for an upcharge), the pulled pork and BBQ chicken. For sides we had the tator tots and smoked rice and a cornbread muffin. It all looked great, but as soon as we stated to eat, the ribs were ice cold one rib in. We called the waitress over immediately after trying the ribs and she happily took the ribs back and they made a another portion for us. She explained that the ribs are pre made and then heated up on the grill when ordered. We then tried the chicken which was hot and tasted fine. When we tried the pulled pork it was just room temperature. At that point we didn't want to call the waitress back as the ribs still weren't ready yet but figured we we just take it to go. When we got the 2nd set of ribs they seemed to be hot, but we soon realized the bottom was barely warm. We summized either the oven was off or someone the the kitchen was not turning the meat. It all tasted fine and this should have been a 4 rated meal, but we could not enjoy the experience with improperly heated meat. At least the sides of tator tots and smokey rice were hot and tasty. So, it was hard to give this locstion a higher rating soley based on the temperature of the food. Flavor wise, all was very good. The waitress really tried to accommodate us with another serving of pulled pork, so it was not her fault, but then again, they could have taken some of cost off after complaining twice. I am willing to try again, but definetly not on a...

I have been a happy customer of Sonny’s for years, this store specifically. When I tell you I eat Sonny’s BBQ, I mean I spend probably close to $400 a month at their locations. I have been waiting for months for them to bring back the Turkey. They have been saying that due to a bird flu that there has been a turkey shortage. What’s funny is that Sonny’s seems to be the only place that has been effected by this “bird flu” as every other place I’ve gone to still has Turkey. And this “bird flu” only effected their Turkey and not their Chicken (also a bird last time I checked).

Last week while traveling, I stopped to eat at a Sonny’s BBQ in both Orlando and Pensacola. Both of them offered Turkey without issues, and I was able to order my beloved “All you can eat”!

When we arrived at this location today, first thing we asked is if they have Turkey. We were told they do so we got our table and ordered of drinks. When they came to take our order, I was told they would not sell me the all you can eat because although they have Turkey they don’t have a lot. I told the server that we would just pay for our drinks and go elsewhere then. When she came back I told her she really should have a talk with her boss. I said I knew he owned all 5 restaurants here in Brevard County and he is the only one in the state doing this.

She advised me that when they brought the Turkey back, it was under the stipulation that they wouldn’t be selling it in bulk, or doing all you can eat, and the it was corporate who told them that. So either Brevard County is the only county that Corporate is doing this with, or not a single other Sonny’s BBQ across the state of Florida is following the rules.

I for one, won’t be dining here anymore. It is crazy that this owner would act this way when clearly it is a policy he has made up himself. If it is a corporate policy, why are his restaurants the only...