We used to travel through Miami on a regular basis and the Miami Airport Sheraton was always our favorite place to stay. Rickenbacker was a great place for a meal during our stay.
Something happened since our last visit though. The decor has changed, not a huge deal. but the aviation theme was more fun than the new color scheme.
We were seated for lunch then waited 10 minutes for our order to be taken (only 3 other tables were in use, not exactly rush hour). Prices had gone up substantialy, which did happen over time. $10 for a bowl of soup seems steep though. Another wait staff came and took our order again but got confused over our wanting a chicken sandwich and french onion soup, not chicken soup.
20 minutes later, all the other patrons were eating (including the could we followed in) and we were still waiting for drinks.
That's when we left. We bought sandwiches at the gift shop (same inflated prices for the same sandwiches in the restaurant).
We'd paid in advance for the brunch buffet the day we left. How bad can you do with a brunch buffet. Sadly, it turns out, pretty bad. Scrambled eggs were a mixture of warm and cold. Sausage links were barley room temp, bacon was greasy and over or undercooked depending on where in the chaffing dish it was sitting and or was so soggy. The potatoes were warm, so that was ok. The bread for the french toast was stale, the crusts inedible. The best item at breakfast was the pre-packaged little...
Read moreWe stopped in before we left for our cruise to feed our 10 and 6 year old. We were told our 6 year old would be free and our 10 year old would be 10 dollars. My husband and i ordered coffee to drink while the kids ate. I assisted my 6 year old up to the buffet as any mother would do so he wasnt touching everything. After my oldest was done eating we went back to our room to get my purse so we could make a quick stop to target. When my husband got our bill we were charged for me eating even though i only had coffee. My husband told the server over and over that we didn't eat until he gave up. I then returned to the resturant after he told me how much we were charged and the server who served us coffee and creamer the whole time kept arguing with me saying "are you sure you didn't eat". It wasn't about the money at this point it was about the rude server who served us over and over stating that I was lying. Yes I went up to the buffet to assist my child but no I didn't eat. We were charged 20 extra dollars for me assiting my child to the buffet. When I asked for them to fix it they said "we already closed out this account" they weren't willing to fix it when my husband was telling them before and they said it was too late when I asked...
Read moreStopped here recently to grab dessert one night —yup, just dessert. The restaurant itself is located inside the Sheraton hotel and has a clean feel to it. It’s an interesting spot. Half the restaurant is well lit with ambient lighting, the other half is quite dark and poorly lit —nope, no broken or turned off lights, just dark, not a romantic dark, just dark dark.
The restaurant has a dated feel with an aeronautical theme. They serve a decent menu with good variety and breakfast buffet in the morning. The menu items are pretty pricey, though that’s to be expected at airport restaurant I suppose.
I had their chocolate lava cake with ice cream and coffee. The coffee was surprisingly good, and dessert was delicious. I guess it’s kinda hard to screw up a chocolate lava cake, right?
The staff were awesome, extremely welcoming and polite. Overall a great experience though I wouldn’t likely pick this...
Read more