Torn Basil — Restaurant in Florida

DO NOT EAT AT THIS RACIST ESTABLISHMENT. My relative and I sat at the bar to have a drink before our flight. We waited 15 minutes for a bartender to serve us and the restaurant was EMPTY. When the bartender, Jennifer, finally arrived, she had an immediate attitude. She did not greet us and demanded we present our IDs. We ignored her rude demeanor then proceeded to show her our identification. After she took approximately 60 seconds to read my date of birth, my relative handed her ID to Jennifer. As soon as my relative pulled her ID out of her purse, Jennifer exclaimed that she couldn’t serve us bc of her paper ID. We have traveled from Atlanta (where we drank at the bar in the airport) and been in Miami for five days without any issue and being served alcohol our entire trip. Jennifer stated it was AGAINST THE LAW for her to serve my relative alcohol bc it was a paper ID (although it had the state seal and barcode on it). We looked up the law in Florida and we had let Jennifer know that this in fact was not a law and paper IDs are completely acceptable as form of identification specifically for travel and being served alcohol. Jennifer still refused to serve us and exclaimed that she’s been bartending for 40 years and she “knows the law”. We asked to speak with the manager. Jennifer walked us to the manager who was across the airport, and informed us that it’s not the law, however, it’s against their restaurant’s policy to accept a paper ID. Jennifer proceeded to yell at us saying she knew the law then stated, “She’s JUST a manager and doesn’t know what she’s talking about.” We left the issue alone and thanked the manager for the proper information. We went to another bar in the airport since this was their policy at their restaurant. However, the manager went to the other bartenders and told them not to serve us and to adopt their restaurant’s “no paper ID policy”. I have never been so racially profiled in my life and will NOT be giving Torn Basil my business and do not suggest...

My husband and I were seated at the bar of this restaurant on 2/27/23. There was a Caucasian gentleman who was seated at the same time as my husband and I. The gentleman next to us received a menu promptly upon being seated, received food and a drink before Michelle even acknowledged that we were there. There was also a Caucasian woman who was seated about 5-10 minutes after we were seated and she received a menu and prompt service as well from Michelle. About 5 minutes after Michelle gave the gentleman next to us his food she then asked if we had been helped and when we said we hadn’t she finally gave us a menu. After receiving a menu we did not receive any further assistance. My husband and I decided to leave after being at this bad for about 45 minutes without water or anyone taking our order. I have never received such poor service. The bar was not busy and as I stated the Caucasian gentleman and woman that were seated at the same time as us and after us were well tended to, he finished his food and drink before we decided to finally leave. I hate to say but it seemed as if we were invisible and I have never felt so uncomfortable and experienced such racism as an African American couple. When we finally decided to leave the woman who seated us asked why we were in the waiting area again and we explained to her what happened and she was able to bring us to the on site supervisor who offered us...

We ate there on our way home from a vacation . We had been waiting for our 6pm flight since 10am after getting off a cruise . There were several delayed flights due to weather . The airport was packed , no seating anywhere . We sat to eat at torn basil . Service & food was extremely slow , close to 2 hours to get a few pizzas & an order of nachos . By the time we were done eating , the restaurant had cleared out . we stayed seated there another hour or so . The waitress waiting on us left and we gave her tip to her . As we sat there , this other waitress was clearly annoyed we were still seated there but literally the restaurant was over half empty with no new customers waiting . We finally left because this new RUDE waitress was making it clear we had overstayed our welcome . As we got up to leave , this RUDE waitress exclaimed “thank you Jesus “ that we were leaving . We were polite and quiet as we sat there . We had already had a long day of delays and waiting many hours for our flight . We had waited excessively long for service And food up until that point . I was highly offended by the rudeness and lack of understanding of this employee . We were not occupying a space wanted by anyone else , we were doing no harm being there . Very turned off by this experience . Would rather starve...