Tropical Smoothie Cafe — Restaurant in Florida

Last week went to this location to pick up lunch. The cashier would not allow me to add peanut butter to my sons smoothie even if I paid extra for it. Also i was told I couldn’t order the retired smoothie that i have gotten for years at this same location. I said okay, and placed my order. As I was waiting I hear another customer order the exact smoothie as I did for my son and she was able to add peanut butter. I was in disbelief but said nothing. A young lady handed me our order and i noticed chips were picked for us. I asked if i could please change the chip flavors and she rolled her eyes and huffed and puffed grabbed the chips i said thank you and she just walked away. I get my order and leave to take it home to have lunch with my son. To our surprise they gave us the wrong smoothie. A smoothie that i did not order. I called and a female answered the phone would not get manager and hung up on me. I continued to call; no answer. I did fill out the tropical smoothie online and was told someone would reach out. I was hoping to have this handled and not leave a negative review. And again, nothing. Customer service is lacking at this location. * To the owner that replied* the first thing I did was fill out on tropical smoothie online.**

Updated : 4 starts because corporate gave us a gift card to get the correct...

I have went there almost everyday for a week straight and spent $24 (including a 15% tip they think they should get) totaling over $160 for lunch for my husband and myself. Being vegetarian I always order a veggie hummus wrap since it is all they offer. My husband stopped today and picked me one up and brought it home. I was so disappointed to see it had no rice on it, one of the main components of a veggie wrap. So basically lettuce, hummus, and red onion. We are over 20 min away so I wasn’t driving back. I called and politely explained this to them and asked if they would make it right in the future. Not unless I brought it back and with an attitude to boot. So since my money is valuable to me and the gas it would have cost me to drive back would have been more than a free wrap in the future I will instead be going to buy $160 worth of groceries and I will just make it myself. In this economy you do people right that choose to patronize you repeatedly. Do better.edit to add: please don’t insult me with your scripted spiel. I called and gave them a chance to make it right. They chose not to. I wasn’t asking for anything free. I was asking to be made whiole with what I paid for. Of course I ate the wrap. I was hungry and food...

I love Tropical Smoothie in Merritt Island! I go to this location almost every week, once a week to get my smoothie fix. The young guy with the blonde hair (I think he's the manager) is always smiling and makes sure he makes my smoothies exactly how I want them. They can be slammed with customers and online orders and he keeps things under control and is very patient. I wish I knew his name, but I've seen him whip orders out extremely fast and sufficient. The only con I have about this Tropical Smoothie store is that they need to make sure they change their mop heads and make sure they're not leaving a mop head sitting in water too long because for the last 2 months now I've gone in to the restaurant and it smells like a mildew Pitt or molding mop water. I did mention it to the girl at the counter with long blonde hair in a pony tail and she was rude about it. She snapped at me and told me that I don't know what I'm talking about and she had just mopped the floor with a new head. So that's the only thing I would say bad about this place. Sometimes when I go to get something to eat with my smoothie, I end up not ordering food because the moldy smell ends up taking my...