Wendy's — Restaurant in Florida

Let me say.... the person who took my order and the guy at the window had great service. Alot of times when I order fast, I ask for fresh food. If enough cars are in the drive through, I don't because you'll have to keep dropping food anyways in order to keep up. It's likely to be fresh when you have alot of people ordering. This day, I didn't ask for it fresh. Boy was that a big mistake! I went back and asked if I could wait for fresh food (Nicely. I wasn't mean at all). The owner came to the door with my food to tell me that "he doesn't give out cold food". Imagine my surprise to have to speak to someone with poor service after the great service that I previously had. He then proceeded to close the door before I could say anything. I most definitely had a few things to say including I never once mentioned the food being cold. I asked for food fresh. Do yourself a favor and find another Wendy's. The attitude and tone that he had was ridiculous over a $5 meal. From one business owner to another, here is my advice for the owner.... don't speak to customers! You are rude and don't deserve to own a restaurant. I'm sending this to corporate! Also, I'm pretty sure he re-cooked the same...

I just went thru the drive thru at night, and it took over 20 mins. I don't think staff properly trained.

I waited like 5 mins at the ordering window before being greeted and told to order "#6 medium with dr pepper" "Hold, please," Wait another 5 mins... Greeted again and told me to go ahead and order "#6 medium with dr pepper" "Hold, please," a 2nd time... Wait another 2 mins. I finally place my order and pull up to the window to pay and get food.

They looked lost inside. They asked if I ordered a Cobb salad. Gave me my drink and asked about the salad again... they almost gave me another drink, thinking he hadn't just given me one.

I got my food and made sure everything was in the bag. I drove back to work. The fries were edible at best, but clearly not fresh or salted correctly. I started eating my spicy chicken sandwich. At first, it was a little odd... then, after a few bites, the texture was very weird and slimey. It wasn't even cooked all the way! 🤮 Now I'm feeling sick.

Avoid...

I would just like to recognize this location and its staff. We just moved to the area, and every time I come here the staff’s customer service is by far the best I’ve experienced in the area! I had a mobile order today, and their mobile order system was down to the point where they couldn’t see what was on the order. The manager was still kind, she took my order at the window by memory, and still got the order correct. Not missing one thing. You could tell the staff respected her because they expedited my order and I was there and gone in no time. Amazing service, especially in the middle of a lunch rush and everything was perfect. As a leader, I know great leadership when I see it. The staff here is so kind and professional which tells me their leadership is excellent. This location definitely needs more praise. From the ordering, to the cashiers, to the friends making our food and to the manager.. BEST Wendy’s I ever did experience. Thank you...