Wendy's — Restaurant in Florida

Was greeted by an empty restaurant, when an employee finally came out she just stared at us like we weren’t supposed to be there, didn’t get a hello or good morning just seemed bothered that we came to try Wendy’s breakfast for the first time. We asked if they were still serving breakfast and she turned and pointed to the menu signs that displayed all the lunch items, followed by a huff and puff and spun the menus around to the breakfast items. We almost walked out right there but I said let’s just order on the app so we don’t have to bother her anymore to do her job. We both asked for ketchup for our large breakfast potatoes, and receive a single packet of ketchup each. I ordered 2 baconator breakfast sandwiches, which clearly states as the first description on the menu “6 slices of bacon” I got 3 on one sandwich and 4 on the other. I went up to the counter to ask for more bacon and stood there for 5 minutes nobody was behind the counter or anywhere in the back. Now I could’ve just walked behind the counter and got my own bacon and whatever else I wanted but I didn’t want to be petty like the petty poor attitude I was greeted with so I sat back down and said I’ll right a survey and google review and maybe someone will see it and address the issues with horrible customer service internally. I will not be returning to this location nor any Wendy’s probably for a long time. We were going to get McDonald’s breakfast but decided to try Wendy’s and that’s where we made a mistake. A little customer service goes a long way. Have fun cleaning up that mess, that place is dirty and the attitude could...

Blatant incompetence 4/5/23: I pulled into the drive-thru at 4:20pm, ordered a number two double combo, a six-piece nuggets, a Coke Zero, and a water. When I got up to the window I had to repeat my order to the young man who initially took the order. I was handed a bag of food within 5 minutes and told to pull forward and they would bring the drinks out. When I inspected the bag there were no nuggets . I figured I would just bring this to their attention when they brought the drinks out . Several cars came through and got their orders with no issues while having to maneuver around my truck , yet 10 minutes later no drinks. I had to walk up to the window and the same young man who took my order seemed highly surprised and had me repeat the order. . It was at this point I asked for a manager. The manager kept giving me excuses about how they just had shift change and they had to swap out the cash drawers and it's a busy time of day. I informed her that Not only was my meal cold, I didn't get my nuggets either. She got me my drinks and had them remake the meal. The meal wasn't even that good, the patties were dry on the burger. This is just blatant incompetence as for the shift change thing, I have members of my family who have been managers at other fast food restaurants. They always do shift change around 3:00 so that they are ready and prepared for the 5:00 rush hour. As a customer I don't expect excuses I expect results: your business deficiencies are not my problem. Bu t you made them that way. The worst part is I'm a regular customer here at least once or twice a month. That will...

I should of known there would be issues when the lighting on the menu board was completely out however my order was simple, a $5 biggie bag & a $4 for 4 .. gor drinks, a Coke & a vanilla frosty. Unfortunately, there was NO COCA COLA so we went with a Sprite which was flat, super flat but the line behind me was growing & they asked me to pull behind the other vehicle that was already waiting on his food. Needless to say they brought 3 bags out, None of which belong to me or the person in the front at which point I realize now there were two cars behind me waiting for food after putting in orders and after paying we were now on the wait some more line!! 5 minutes passed 10 passed 15 minutes passed 20 minutes passed & at the 26 minute mark I got my 2 little bags, no ketchup, no sauces, no napkins, I was afraid to ask for those items in fear I would have to wait 26 more minutes. I would like to say I caught them on a bad night at 10:04 PM however the drive-through cashiers attitude speaks volumes as to the service you will get. The worker I noticed in the lobby as I sat there waiting with the other three cars had a mop bucket and mop but was on his phone for about 10 minutes I think next time I have a craving I will completely pass this establishment & find me a...