Taco Bueno — Restaurant in Flower Mound

Generally the food and service is great and I have nothing to complain about. I work late nights and this is one of few options to get from 11-12pm. Unfortunately I went to the drive-thru tonight and their auto-message said they were closed.... at 11:45pm on a Friday night.... when in fact they do not close until 1am! Then I was greeted by a very salty toned man asking what I wanted. I tried asking if the message was true and that I didn't want to order if they were closing. He sounded very annoyed that I knew what time they closed and that I didn't just drive away like he had hoped after hearing the message. I felt like these slackers were just being lazy and were just trying to seem closed so they could have an easy night. I work in the food industry and I can understand if they closed at 12pm to have this happen but not when it was well over an hour from close.....very disappointed. I don't think corporate will enjoy hearing their employees are 'closing early' and costing the business money.....

UPDATE: this has...

While I generally like the product served at Taco Bueno, their drive thru service is very unacceptable. Many times including this evening, I get home with my order and they have left items out THAT I HAVE PAID FOR! If you are packing the to go order, YOU HAVE ONE JOB!! THAT IS TO PUT THE ITEMS IN MY BAG THAT I HAVE PAID YOU FOR. So, I get home unpack my order and items are missing . So, now you have ruined my meal time with my family because I either have to go back to the place to get the rest of the order while my family eats or I can have whoevers order is missing just eat half of the items that were ordered AND PAID FOR. So tonight I choose to call and discuss this and I am assured that the manager will call me back and of course, that never happens. So I would think twice about using their drive thru service, because they are really good at taking your money..... Not so good at providing you with the items...

This particular franchise/location is awful. They don’t seem to care and it shows. The men’s bathroom is dirty, and hasn’t had a working soap dispenser for months. I know because I keep trying it in hopes they will change. The entire staff, when I am there around 6:30 PM during the week, acts like they don’t want to be there. Not friendly at all. Not rude, but not friendly either. I showed up on Sunday and the dining room was closed despite the sign on the window saying they would be open until 8 PM. On two separate occasions when I ordered the cheesecake chimichangas, they were almost burned and obviously cooked in very old oil. I can’t list all of the problems with this particular store, other locations are perfectly fine. The store with the awful quality and service is on 4500 Long Prairie Road in Flower...