El Sombrero — Restaurant in Flowery Branch

We have always been satisfied with El Sombrero. However, we (party of 5) were treated with complete disrespect tonight. I ordered a grilled chicken burrito and they delivered a steak burrito. I took about 3 bites before I realized it wasn't chicken. When I notified the waitor, he told me they would have to charge me for the replacement burrito because I "should have noticed as soon as it was delivered". He brought the manager, Olga (I believe was her name) who insisted that I waited until I ate almost all of the burrito before I told them about it. She eventually agreed to bring me another burrito. When I received the bill, she added the cost of another burrito. I addressed it again with them at the register where Olga and another very condescending young lady wanted to argue with me and try to make me feel as if I were trying to be dishonest. It's a shame that such a minor issue had to escalate into losing a customer. We spent $70 that night and typically go there at least once per week. If you want to know that you are appreciated, don't go to this El Sombrero, at least while Olga is on duty. My review doesn't come close to sharing the disgust that I feel after the horrible attitude these people...

We wont ever eat at a El Sombrero again, especially this one! First I ordered beans with a little cheese drizzled on top and they brought me what looked like queso. So after the server argued with me about it, I asked her if she could bring me just some beans on a plate with cheese drizzled on top. With attitude she took the queso beans back and shortly later brought me out another bowl of beans with literally no cheese. When we went to talk to the manager, I didn't get her name, but she was very rude and didn't want to take the time to hear what we had to say! I ordered sour cream and pico with my beans and let’s just say I had more sour cream and pico than I did beans. Overall my order of beans, no cheese, sour cream and pico costed more than my fiancés meal of half order of chicken fajitas. Crazy! And lets not forget that when they brought out our food, my 5 year old son decided he wanted chicken so we ordered him a kids chicken and french fries. It took them 30 mins to bring it to us. We never received an apology! I DO NOT recommend eating here. Go somewhere else where at least the manager will be respectful and appreciate your business! I don't feel like we asked for much! And tbh, the food really...

One of the worst dining experiences in recent memory. I came with a party of 5. The first entree that came out of the kitchen was my fajitas, but nothing that came with it, including the tortillas! And no other entrees. So we waited about 5 minutes before asking where the rest of the food was. After that, we began getting sporadic dishes, but nothing to go with my fajitas. Finally we get all our entrees, and I get my rice and beans, etc... but no tortillas. (I don’t eat fajitas with a knife and fork. I think most people use the tortillas to wrap around the meat and condiments. So without any tortillas I couldn’t start eating.) Finally I get four small flour tortillas wrapped in foil, and I tell the waiter I’ll need more to finish my plate. He promised to bring them out, but never did. The meat was plentiful but it definitely was not skirt steak. When I asked for more tortillas , they wanted to charge me extra. The manager was rude and unconcerned. They may have saved a dollar’s worth of flour tortillas, but they lost my business forever. Mediocre food, horrible service and...