Buffalo Wild Wings — Restaurant in Folsom

I walked over to this location on my day off to have a couple drinks and some lunch before going shopping. When walking in I asked if I could sit at the bar and was told yes. I sat between an older couple and a single gentleman. I waited for close to 10 minutes with no greeting as the bartender Madeleine and I believe a trainer of some sort Jaryd were behind the bar. Jaryd appeared busy with putting away dishes and clearing up areas but not actually supporting his bartender with getting drinks or checking on guests at the bar.

Madeleine finished a mixed drink and then began pouring a large beer which had an excessive amount of foam on top. Rather than tilting the glass when she poured, she poured the beer straight into the glass and tapped on the glass in an attempt/failure to get the foam down. This process took her probably 3 to 4 minutes for one beer. The lady next to me put her face in her hands and says, "is someone going to tell her?" I smiled at this lady and she said to me, "when you come in for a drink you want to unwind, not get more tense." They had their card set out on the bar, ready to cash out, which no one noticed and the man after 5 or 10 minutes had to go up to the manager and ask her to run the card.

Meanwhile Jaryd walked in front of me, emptying out a dish rack, so I asked, "do you guys make bloody marys here?" He says, "yeah, do you want one?" The single gentleman next to me stated, "not that you haven't been patiently waiting here for 10 minutes. It took me about 15 to be able to get my first drink" It takes at least another 5 to 10 minutes for them to make a bloody mary as they can not locate Titos vodka. Finally, I get my drink from Madeleine who is friendly. I ask for a menu and ordered. When the food was served it was hot and good.

When I ordered a beer though Madeleine it had the same problem with the foam and she went to serve me a beer with at least 3 to 4 inches of foam. I sent it back and asked her to provide the proper amount of beer in the glass. When she was pouring it with the glass straight up, I offered that tipping the glass helps with foam and she became argumentative with me. I told her bartender to bartender I thought a tip would be helpful. The couple that had been sitting next to me was replaced by a gentleman who also had an excessive wait time and when he received his wings they were served with no silverware or napkins. The gentleman tried to get her attention and finally succeeded but she printed his check so he had to correct her that he just wanted to be able to start eating. The manager, a lady, who I dont remember her name, was extremely friendly and apologized for the foam in my beer and explained they have been having issues with the foam in the beers that day.

At the end of my occasion there, the gentleman to my left was looking to get the bartenders attention but failed. So I asked him what he needed and he said he just needed a refill on water. Finally I asked Jaryd for my check and a refill on the gentlemans water next to me. The man thanked me for finally getting someone's attention. Madeleine now was gone, not sure where she had went and Jaryd cashed both me and the gentleman next to me.

Unfortunately, I didn't want to have to post such a long review, but felt it necessary to express all that happened. Management needs to retrain their bartender on proper beverage pouring and multitasking. I definitely understand getting busy, but at least acknowledge your guests and let them know you will be with them shortly rather than dismissing them completely. Its a shame that the bartender was subpar because the manager and the...

I never want to leave the house without my baby again. This is what happens... We came to buffalo expecting a regular evening of wings and fun with a group of friends like we've done so many times before. Upon ordering nothing was out of the ordinary. However, when we received our wings some of the friends got the wrong sauce. It happens, so no big deal right? WRONG! oh so very wrong. 2 orders were "fixed" while the third just caused a heck of a show. I watched as my brother got up and politely tried to point out that the wings he ordered seem to be off a bit. He always orders wild wings and raves about them. This time they seemed different. More to the blazin side. the waiter said that she couldn't fix them and went to get the manager. I still didn't think anything of it because I thought my brother was being respectful when he pointed out that the orders were off. However.......... The manager came and said he spun them himself and there's no way the wings are wrong. I know that the customer isn't really "always right" according to many places now a days, but would they really want to disappoint or hurt someone by making them eat the hottest darn wings on the menu. But in this case my brother WAS right. Either way, we didn't have to be treated with disrespect. We brushed it off and joked about it as frustrating as it was... paid and walked out. Some friends lingered at the table but we were already almost at the car when suddenly the manager chased after us yelling in front of everyone in the parking lot full of people that we didnt close the transaction. Reminder: we did! We had the receipt in hand. He had us come back inside to "figure it out" when we were already in a rush to get back to my baby. We went back inside and what do u know? our waiter LAURYN at the folsom location didn't notice the receipt with the signature and even a small tip after the hassle we dealt with. I guess I shouldn't be surprised cuz we asked for certain items on the side that never came. Sigh. Poor Lauryn must have had a rough day to be so upset with us to mess up consistently... the manager apologized in the end and we rushed out. And to think that I should have just listened to my coworkers and gone to wingstop to at least not have my family and friends treated so. Most disappointing...

Usually Buffalo Wild Wings has GREAT customer service and I give them a 5 star rating BUT yesterday 7/23/2019 I got to witness the worst and nastiest behavior as well as VERY POOR customer service. The waiter was short tempered and didn't serve things correctly. I ordered WILD wings and the server brought me BLAZIN wings with a WILD sticker on it. When I explained to them that there must have been some kind of mistake they didn't want to listen and said that they are sure that the wings are right(including the AFTERNOON manager). It clearly wasn't. The manager was very disrespectful and even accused me of walking off without paying. I was almost in my car when the manager was yelling across the parking lot "You guys left without closing the transaction." I am an honest man and I'd never disrespect a waiter, a manager, or let alone any human being. I definitely wouldn't walk off without paying. I tipped the waiter today, but I definitely don't feel like me and my whole table were treated with respect. I do have to admit that on any other day (during the day) different staff and management have treated me with the utmost respect and I would always leave satisfied and happy. Today has been a very disappointing night because of the interaction we witnessed during our duration at Buffalo wild wings. I wish we all can learn from...