The Original Graziano's Pizza Restaurant — Restaurant in Fontana

I’ll start with a positive before I get to why this was a horrific experience. The food was great.

Now let’s get to why it’s a two star experience

I called in and was asked if the call being on speaker so a trainee could listen in was ok and I said sure. From there I stated I was a first time customer and asked were their any specials or deals. I was told (with sarcastic tone) that their were not any specials or deals, Specifically hailey stated that I had to pay for each individual item.

At the end of the call, I was asked ‘would you like to pay over the phone?’ When I stated I would not, I was told my food wouldn’t be made until I paid.

Since I was ordering over the phone for pick up, I decided to overlook it and pay even though Hailey stated at the end of the call that it wasn’t an option for phone orders to not pay, In which case i wondered why she asked me did I want to pay over the phone vs stating i had to, to get the order started which most ppl who order for pick up want the food ready when they arrive.

I overlooked all this as trainee errors but was later told by someone I told I was recording and did when I called in that the trainer hailey was who I spoke to not the trainee.

So after getting my food I called in bc I went in the store to pick up my order and saw in fact they had a Monday special for a medium 1 topping for $8.99. I ordered a large one topping and paid $17.99 and was told no deals were available. Obviously this was frustrating and so I called in. I have a call I was given permission to record by one rep (Hailey refused to allow me to record her) proving how insulting they became when confronted with the issue of the special they advertised and didn’t inform me about.

I asked to speak to management and was told no one was there. When I asked who is present with the servsafe manager card to close the store, i was hung up on flat out. (I have this legally recorded)

I called back and spoke to Hailey about the previous call. I informed her a simple apology, offer of management call back for the error tomorrow would have sufficed, but now I have greater concerns over the legality of the employees on premises and their legal status in terms of having servsafe to serve food legally after being hung up on and told a manager is not present in store.

Further detailed questions on this topic like asking the women I spoke to if they even had servsafe cards to serve food, went completely ignored and I have the recording I was allowed to make with other employee to prove that

Overall we are disgusted with how the lack of a simple acknowledgment of error and apology turned a very small issue into a much bigger one

I recommend anyone wait until I send the health department which I will do tomorrow before eating here. We even cancelled my moms card bc we didn’t feel comfortable with the response given by 2 staff working and 0 managers available which is illegal in a restaurant in California. A manager must be present.

A lot of places do this and have a ‘manager’ close by to speed in and act like they just ran somewhere close if inspection pops up. Had they not been so rude I wouldn’t even be all in their business this way but now we will make sure they are performing at the best legal standards this community legally allows and requires with food businesses out here. I’m concerned and will have this investigated.

It’s one thing to be on hard times and have borderline illegal strategies to stay afloat (I actually empathize w this) but to deal with blatant disrespect from people who themselves aren’t following the law openly? I won’t tolerate it.

As a Hispanic with family who struggled to come and maintain life in this country I will say this. Mind your attitude especially in any type of business where u being addressed can possibly cost you and others your job.

You make great food but you weren’t trained well on customer service and tbh just didn’t seem like decent people. I heard and understood the slick talk the cook said when I was in the lobby too. Let’s grow up shall...

Wish I could give it zero stars.

To start, when I picked up the "Specials" stand on the table to read what they offer for lunch, it stuck to my hand. The table, too, felt sticky. The menu was so ragged and tattered that it was annoying to handle. The carpet was dark and looked like it was just as dingy as the Specials stand.

I explained to the waitress (short brown hair) that I'm watching my calories, and asked her which of the items on the Seniors' menu were cooked with the least oil. She looked at me blankly.

I gave her a bit more direction by asking specifically about the eggplant parmigiana. She answered, "I don't know. I think it's baked. Then...uh...I don't know." She didn't offer to go check with the cook, she didn't apologize for not knowing, she simply didn't care.

A man sitting at another table spoke up and said it was prepared with a lot of grease (he was either an employee or a regular because the cook came out later and sat with him). I appreciated his input. However, if he was an employee, he should have stepped in and helped answer my question.

Since I didn't want just a green salad but could not get the waitress's help in ordering, I unhappily decided not to eat.

My friend chose a personal sized-pizza. He said it was soggy. He picked at bits of the crust and ate about half. I had a couple of bites of crust that remained. In addition, I summoned up the courage to try the sausage, but found that it was mediocre. The plate ran with grease.

The waitress came to refill the drinks once or twice. Otherwise, she didn't check on us.

I could have overlooked the dirt and the grease and even the poor food. But the astonishingly uncaring customer service left me cold. The fact that she's not trained demonstrates that the restaurant is under bad management. My friend works near the store and we go out to eat often, but Graziano's will never get our...

I have been a customer of Graziano’s Pizza for over two years, but sadly, I have consistently experienced a pattern of treatment that leaves me feeling unwelcome and uncomfortable. Each time I place an order, whether over the phone or in person, I am met with a tone and demeanor that feels dismissive and rude. As an African-American woman, I can't help but feel that I am being treated differently—perhaps due to racial profiling or discrimination.

On several occasions, when asking questions for clarification about my order, I’ve encountered condescending responses, attitude, or outright indifference. For example, phone orders are often handled inconsistently; I receive different information depending on who answers, and attempts to confirm details in person are met with visible frustration or hostility. This has been a recurring issue with both the older woman who answers calls and the younger staff members at the counter.

It is disheartening to feel as though my presence as a paying customer is a burden rather than valued. While I have tried to give this establishment the benefit of the doubt over the years, it is clear that these interactions are not isolated incidents. They have been frequent enough to lead me to believe there is an underlying issue of racial bias at play, especially considering the staff appears to be predominantly Caucasian.

I am sharing this review not only to express my own hurt and disappointment but also to raise awareness for others who might be considering giving their business to Graziano’s Pizza. No customer should ever leave a place feeling marginalized, uncomfortable, or unappreciated. I sincerely hope the management sees this as an opportunity to address these concerns and foster an environment that treats every customer with fairness, respect, and dignity. Until then, I can no longer support this...