food is good, server are nice but sometimes the woman is grumpy, the guy us always pleasant.. she was grumpy couple of times now that weve been there.
when i do take out the food is either nearing cold even if i arrive to pick it up without them sending me a text that its ready, usually always order trio plate and youd know when the fresh spring rill isnt fresh, sometimes theres a smell of close to spoiling, sometimes the rice paper is tough, possibly they microwave it so itll look and feel fresh for a bit but if you didnt eat it right away the paper becomes hard.. sometimes the serving portion isnt the same.. thought it depends on the tip, but even you tip them well they do the same thing.. tipping should be done after, not before you get your food, like when you dine inside the restaurant, after the server give you an attitude and the food is serve then you can decide if youll tip then right when youre done with your meal, but with take out? tipping shouldnt be done cause youll never know what youd get. the service and quality of food is...
Read moreI live close by this restaurant and I come here at least 4 times a month. However this visit is by far the worst in the 1 year that I have been going. I called ahead to pick up my order the guy who answer was very rude and wasn't helpful just said (go look at the menu) but in a very rude way. I order the yellow curry and I wanted to know if I could get beef on the side and how much extra it was. Meanwhile I got to the restaurant and I told the person that was in charge about what had happen all she said was sorry and didn't offer any kind of discount or anything which is fine. Get home I start eating and I noticed that the beef was still pink. I am not sure what happen this time that I went but I do hope it changes. I work at a restaurant too and people would have been written up or fired for...
Read morePros: food is good
Cons: the Asian guy (with glasses - not the other one he’s cool) who takes calls doesn’t deserve the tips I give their staff. Rude and dismissive. Laughed in my face when I asked for more sauce.
JUST GIVE YOUR CUSTOMERS SOME SAUCE OR CHARGE MONEY FOR IT.
If you eat in you can use as much fish sauce and other sauces as you want. If you dine-out they give you almost none.
I appealed to common decency explaining the above and the short haired male with glasses who takes my card laughed in my face. I showed him this one star review and he laughed again. In general he’s rude and dismissive when we eat there and always look forward to dining there when he’s gone. If the sauce situation changes I’ll change my review. Pure disrespect for...
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