Taco Casa — Restaurant in Forest Hill

The young lady working drive-through little heavy set wearing black Jordans with white shoe strings was very rude saying we’re close. The sign says 830 outside for the lobby, but it was 810 when I had to wait in line outside to drive-through for my food the food was very good but the service was horrible. I asked who was a manager here they said the same lady, but the owner said that we was closed at 8:10, but the sign says 830. This is the best taco Casa I’ve seen in Fort Worth in a very long time but the service here was horrible. I’m sitting outside eating my burrito with everything The service was just horrible. The woman in drive-through should never be in drive-through. The African-American gentleman left out with food in his hand saying the owner said if he look in the lobby and it ain’t no people they have to close up at 8:10, but the size is 830. This is horrible and I never experience this at this taco Casa. It’s been ran with great service for years. But at night is trash, I’m not happy. I will go online and tell everybody about this bad service and the young lady at the window told me that she don’t have to give up her name at all very rude, and I took a picture of my receipt to show the manager this very I really do hope the owner see that I know times is hard in a restaurant business, but The young lady that work Food did a good job but the one at the wonderful soul and I hope the owner is...

Whoever was working the drive thru was rude. While trying to place my order she kept interrupting and wouldn’t let me finish ordering. When I got my my order she rudely handed me my order and didn’t say a word to me. Just gave me my stuff and slammed the window. I had to wave her down to ask if that was all if it. She only nodded and never opened the window to speak or anything. My order was missing something so I go to the lobby which was locked it was 9pm on the dot and someone was still in the lobby. But the guy literally looked at me and ignored me and refused to see what I needed. When the customer left I told the guy I was missing something and he said you have to go through drive thru. I told him I would wait outside if he could get the missing item. He just walked off. The drive through had several cars in it so I wait 30 minutes before I get my missing item. When I got home to finally eat the food was soggy and cold And ...

Place is a joke. I’ve came here a few times they seem to always mess up my order. So today I checked my order before I left the drive-through. I asked her for a glass of ice. She charge me a dollar for the ice, I was $.20 shy of what the total was. And instead of her saying, hey Sir, don’t worry about it. She made me pay with my charge card. Horrible customer service. And then when I told the young woman at the window that my order was incorrect. Did you speak to the manager. The managers look like she was 16 years old. Smiled and laughed at me because of what I was telling customer service her name was Iris. Very very horrible. Customer service will not be back to this place. Do not recommend this place to anyone.!!

Furthermore. I will be contacting the health department. Since Iris had fingernails that were at least 4 inches long, peeling and chipping away.

Horrible,...