Chicken Express — Restaurant in Forest Hill

This location is literally minutes from my home but I will go out my way whenever I want Chicken express. The customer service or lack there of is ridiculous! Ordered my food, got to the window and my card declined (because I had it froze through my bank acct) I told the young lady to slide until it went through.. a simple request. She just did not want to do it. She wanted the food back after I had bite out of the roll, and touched the chicken to inspect it’s warmth... I left and came back she goes “4 piece, right?” With the same box she had. I said I’m re-ordering the food. She said “they’re making it fresh. Before I could turn around and sit down the food was ready. Got home to a box of rock hard crumbs!!!! The tiniest of tenders. Hard, stale and ice cold. One young lady with glasses was very sweet and soft spoken that was the only pleasant encounter I had here!!! Definitely...

This location is terrible now. I had to initiate the greeting at the speaker to get someone to take my order after being there for about 10 minutes. They then let me order rolls with my meal when all they have are biscuits. When I let them know that I ordered rolls they tell me that it’ll be another 15 minutes. This is after I’ve already been in the drive-thru for 30 minutes. At first I thought they were short staffed, but saw they had 5 employees who were mostly standing around when I got to the window. The worst part of this experience was getting home and finding out they gave me gravy water. Yes, gravy as runny as water. It looked like milk. I’m all, I blame this on the owners of this location. People have been complaining for months and it seems to remain the same. I’d wish I would have read the reviews before going there because I would have saved me both...

The worst nasty decaying flavored chicken I have ever tasted. Cold and decaying like I said. Not only will not go to this express again but I know a better place to pay 30 dollars for decaying stinky 0 star chicken. You know it's bad when you pick it up and the chicken is cold at 5 during rush hour. I love chicken express but this is my last viset to this one. I hope the owners our rich because this place has its days numbered. If you look at the total of bad reviews of this place you got to see its not a one time assault of my values or taste. I don't judge a place on its looks and believe me I've been to some awesome hole in the walls, but you got to pay the toll when you rip people of their hard earned money. Dammit for 30 dollars you should get something better than that. I am reporting...