Pizza Hut — Restaurant in Forney

Placed an order online from an email promotion, stating “50% off all menu priced pizzas” ordered Two pizzas and Two Salads. Upon rendering out realized the promotion price wasn’t applied. Called the local store prior to arrival to discuss the discount, I explained my situation to the person who picked up the phone, without saying anything, she placed me on hold and somebody else picked up the phone without introduction. Once again explained the situation for a second time, the Manger states there is nothing they can do. You will have to cancel the order and place a new one. I asked her if there was anything at the store level that could be done, her response was that if the discount didn’t apply, her store does not participate and they can’t do anything at the store level and she proceeded to ask if I wanted to cancel again.

My feeling here is that Pizza Hut would rather be wasteful then help a cx with an a obvious glitch in their ordering/POS system. I expressed this same concern and sentiment to the Manager and her maintained response was sorry and that there was nothing she could do, “do you want to cancel”.

My intentions were never to cancel but after this interaction and poor experience I did cancel and took my...

The food was good and it was ready when it was supposed to be the cahier was friendly and helpful asked me it if was any thing she could help me with and told me to enjoy the food and have a great night and weekend and I thought that was wonderful and she asked me to come again so I will continue to bring my money to this place and my kids enjoyed the meal and I know they will want more so the next time I will bring them there so they can enjoy the experience of the meal and environment of restaurant and I know it will be a experience for other parents and there children to enjoy a night of food and family fun and it's place that's close to home and they also offer great deals plus they also have an environment that's comfortable for you and your family to have a place to enjoy the time to unwind from the day of school and for you to relax after coming from work and it makes me want to come back and the refreshments are available for the adults to unwind from the stress of the word day and week and it put me in the mood where I was able to enjoy the rest of my night with my kids and they were happy so that's...

I had a major issue making my order online but luckily someone was able to catch it regardless of online order status which I will say that @Pizza_Hut needs to do a better job with their online ordering system. When I arrived to the location I met an extremely friendly bartender by the name of Angie. Somehow in my order, for 2 pizzas a 20oz soda was added vs the 2 liter I thought I was getting. She brushed it off like it was no issue and gave me what I thought was with my order and made me actually feel like I was a customer receiving only the best exemplary customer service you can give!! She aplogized countless times and corrected the issue Coming from a customer service manager myself, it's rare to receive the level of hospitality that I got from Angie and because of her, she has made me and my family REGULARS to dine in AND to this location based solely on the customer service experience I received from her.

Thanks Angie for making an extremely difficult week for me and my family so much easier just by how you treated me like...