Tim Hortons — Restaurant in Fort Gratiot Charter Township

This place really sucks for service, let me list why.

1. when you order one sandwich, they give it to you without a bag, it's wrapped but no bag. Its happened to me so many times.
2. they will forget about you when you have to pull forward. A few weeks ago I waited 25 mins, then I had to go in and get my order. They did apologize that they forgot about me but it made me late for work.
3. And this morning I stopped in to get a lunch to take to work, I ordered 2 English muffin sandwiches which are hot, and 1 chocolate dipped doughnut. The doughnut was on top, upside down, not in it's own bag. Hmm 🤔chocolate on something hot!? So I kept beeping my horn to get something to put the doughnut in and got completely ignored. I had to drive through the drive through again for the freaking bag, to only have it pretty much tossed at me.
4. oh and make sure, if you're lucky enough to get a bag for your food that they give you a napkin! Lacked them many times....
5. they supposedly open at 4 a.m. and I go around 5:30 -5:45 a.m. to grab a lunch for work, there have been many times I can only get a coffee because none of the food is ready , or they are out of eggs. Out of eggs? At 5:30 a.m. ? I have put up with lousy service for a few years now do to it being the closest to me. Well im done, I will never stop at this...

I've wrote corporate about this Tim Horton location many times. No use! I live right down the street and am retired so I go here often, easily spend $400 or more a month here. Problems: High turn over of employees; Many times out of off-the-shelf croissants and quality has gone way down, try a croissant in Canada then compare; Many times they've goof on my coffee order and put sugar, I get home and throw it away - not going back up so they can remake; Runs out of coffee cup sleeves; Of late, bagels with hardly any cream cheese on them (like they scraped it off!); Missing items in bag (don't leave window until you check the bag!); Get there too early after opening, nothing ready (go down the street to Port Huron Tim's and they're ready); Out of many donuts advertised depending on when you visit this location; Farmer's wrap made skimpy at times - at times you get normal size other times skimpy small wraps - new employees?; Writing corporate is useless! Corporate won't even respond back. The only good thing is that the window moves fast and the coffee is usually outstanding. If you think this review is inaccurate, go over the bridge to Canada and order a farmers wrap and croissant - compare - you'll see. Oh boy,...

Dirty bathroom... should have left right then. Placed an order for a sausage sandwich with hash brown and a donut, coffee too. One half of the sausage was a different color and tough and it tasted bad when I bit into it. Hash brown wasn't included with takeout order, coffee was without cream or sugar as requested so I turned car around and waited a few minutes at the counter. Employees made eye contact, I said "Hello, miss" a few time and was ignored. The couple behind me said the service was bad here. I commented that this was my first time. Again I hailed them staff to which one girl said "Can't you see we are busy here?" in a nasty tone. You can politely acknowledge we will be with you in a moment when you hear and make eye contact cant you? Is how they are trained here? I will say this was my first experience in a Tim Hortons here...