Art's BBQ & Burgers — Restaurant in Fort Smith

Went there upon recommendations for the catfish and was very disappointed. The service was not good overall. There were moments when the servers were good but it didn't make up for the ignoring empty cups even when we held it out to them! I had to get up and go to the counter to get service because after waiting over 10 minutes no one came back to our table to ask about refills or more catfish. The burger was dry and the catfish was bland lacking seasoning. ( Who doesn't have Cajun seasoning in the kitchen?) Half the fries tasted great but the other half were undercooked. The okra was over done and super greasy. It's really disappointing because when we walked it, it smelt like we were going to get great food. I'm not going to talk about how dirty the blinds and window sills are... Overall it was decent but not somewhere to eat at again for us. We understand it was busy but even after some of the customers cleared out the service stayed bad. The regulars were well taken care of though we noticed. I would have loved to say the BBQ was good but the pulled pork also needed more seasoning. (The rub shaker was cute but I like my spice cooked...

This was a terrible experence. We sat waiting on the waitress to take our order for a while. We were just about ready to leave when she finally got to our table. The food came out at a reasonable time, but was all luke warm. We order fried pickles for an appetizer and it was the only thing that was hot. The 3 meats we ordered were all cool, not hot. The brisket was very dry and chewy. We even got fries and onion rings as sides and they weren’t even hot. It was almost like they made a bunch and left it for someone to order, not under a heat lamp. No crispiness or anything. The onion rings were not fully cooked all the way through. The waitress did not come back to our table after the food came, like she knew we were going to be unhappy. I finally got up and asked for a to go box so we can take it home to put it in an air fryer to heat it up. The lady that checked us out apologized and gave us a whole 10% off. Told me she could have fixed it if she knew about it. One, I didn’t want her to go and microwave our food and two, I couldn’t get their attention to...

I've been to Art's about four times in the past months, and every time I've gone, I've been really impressed! Those who have waited on me have always been really friendly, and have also done a really good job of making sure I had something to drink. And each dish that I've tried (including such variety of dishes as their fried pickles, fries, Bacon and Blue Burger, Burnt Ends, Frito Pie, and even in-house made tamales) have each been really tasty and well-made in their own ways. The prices are very reasonable, the portions are very generous, and the taste of the food is really good! For a very satisfying BBQ experience in the Fort Smith area (and I've been to all of the best-known joints around here, many of them on multiple occasions), I'd say Art's is really working its way towards the top of my favorites list just for its combination of excellence in all these ways. I would highly recommend it to anyone who's looking for a good combination of value, good service, friendliness and, most...